MUSC Health
Charleston
Updated
- Tool
- SoundHound AI agent "Emily", integrated with Epic
- What it does
- Handles appointments, billing, parking questions and (2026) pharmacy refills by voice and chat
- Result
- 2.2M interactions/yr; 4.3/5 NPS; billing abandonment down up to 40% (vendor story)
- Source
- soundhound.com
Published by Charleston AI Playbook. Source checked via web search on October 15, 2026. Source.
Try it yourself
List the 20 most common questions our front desk gets and write short, accurate answers plus when to hand off to staff: [paste call notes]
Paste into ChatGPT, Claude or Gemini and fill in the brackets. Open it in the prompt library.
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