Charleston AI Playbook

Directory / Healthcare

Healthcare using AI in Charleston

The biggest healthcare example in Charleston is MUSC, where an AI agent handles millions of routine patient calls and chats each year so staff can take the hard ones.

Updated

  1. 01MUSC HealthCharlestonSoundHound AI agent "Emily", integrated with Epic2.2M interactions/yr; 4.3/5 NPS; billing abandonment down up to 40% (vendor story)
  2. 02Roper St. Francis Healthcare (Palmetto Market at Bon Secours St. Francis Hospital)CharlestonAmazon Just Walk OutPartner announcement: called the first full-service coffee shop with barista service in a U.S. healthcare facility to use this technology, with no checkout line

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