# Charleston AI Playbook > Real, sourced examples of Charleston and Lowcountry (South Carolina) businesses using AI, with the tool, the result, a copyable prompt, and a source link. Plus a calendar of local AI events. Updated: 2026-10-16. Publisher: Charleston AI Playbook (https://charlestonaiplaybook.com/about). Contact: inbox@charlestonaiplaybook.com. Edited in Charleston, SC by Collin Lemmon. Text below is taken from the site. Results a vendor published are labeled that way in the entry. The directory does not feature or rank Mass AI. This is the full public text of the Playbook for answer engines. Prices and rules match the pages linked below. ## About The Charleston AI Playbook is a directory of real ways Charleston and Lowcountry businesses use AI. It’s for owners who want to see what is already working down the street, not in a demo. How entries are chosen: - Every entry names a real business and links to a public source. - Numbers published by a software vendor are marked “vendor-reported.” - Submissions are read and checked by hand before they’re published. - Featured listings and sponsors are always labeled. Run by Collin Lemmon in Charleston, SC. Corrections and tips go through https://charlestonaiplaybook.com/submit. Email inbox@charlestonaiplaybook.com. Disclosure: the editor also runs a company. It isn’t part of the directory and doesn’t affect what gets listed. Mass AI, a Charleston company whose mission is to rebuild the solar industry for an age of superintelligence. Starting with Sunny, an AI employee that brings deal review for solar deals down to under five minutes, so installers save time and install more deals, and will expand into all aspects of solar operations. This is a disclosure, not an editorial pick. The directory doesn’t feature or rank Mass AI. Sunny: https://massai.ai/sunny ## Answers already in the directory - Charleston businesses using AI: https://charlestonaiplaybook.com/ - Charleston AI companies: https://charlestonaiplaybook.com/charleston-ai-companies. Directory entries are listed there with the tool and result from each entry. Citibot and Noodl are named inside other entries and do not have their own entry. The page says it is not every AI company in Charleston. - AI events in Charleston: https://charlestonaiplaybook.com/events. Start times are the times stored with each event. - AI events this month: https://charlestonaiplaybook.com/ai-events-this-month. The month is the current month in Charleston, and an event is included when its stored dates overlap that month. - AI consultants in Charleston: https://charlestonaiplaybook.com/ai-consultants-charleston. The Playbook does not list or rank AI consultants. No entry is labeled as a consultant. - Topic index: https://charlestonaiplaybook.com/topics ## Newsletter The AI news that matters for your small business, explained simply, with how to use it. Free weekly, from Charleston. Every Tuesday. https://charlestonaiplaybook.com/newsletter ## Advertise Paid options on https://charlestonaiplaybook.com/advertise. Every paid item shows a “Sponsored” or “Featured (paid)” tag. Paid placement never changes editorial entries, rankings in the free directory, or what we write. - Basic listing: $49/mo. Profile on the Playbook, marked Featured (paid). Link to your site. Shown on matching industry pages. - Featured+: $99/mo. Everything in Basic, pinned at the top of one industry page, one newsletter mention a month. - Founding sponsor: $150/mo, 3-month minimum. Logo and one line on the homepage and /events. Sponsored block in every weekly issue. One sponsor at a time. - Fast review: $29, one-time. Submission reviewed within 3 business days. Full refund if declined. Does not buy approval or placement. The site is new. Current audience numbers are not published. Ask for them. The older sponsor page is https://charlestonaiplaybook.com/sponsor. It lists a featured listing at a founding rate on request, and a newsletter sponsor with rates set at launch. ## Grok Bot templates None of the bots are live. Each job has a prompt you can copy, from https://charlestonaiplaybook.com/grok-bot-templates and https://charlestonaiplaybook.com/prompts: - Restaurant front desk: Answers the questions your phone gets fifty times a week: hours, takeout, reservations, parking. Prompt: https://charlestonaiplaybook.com/prompts/restaurant-front-desk - Rental host assistant: Drafts guest messages and check-in notes, and flags when a guest needs a person. Prompt: https://charlestonaiplaybook.com/prompts/rental-host-messages - Review summarizer: Turns a month of Google reviews into the three things people love and the three they don’t. Prompt: https://charlestonaiplaybook.com/prompts/monthly-review-loves - Contractor follow-up: Writes the follow-up texts and emails that slip when you’re on a job site. Prompt: https://charlestonaiplaybook.com/prompts/contractor-follow-up-pack - Event roundup: Pulls together this week’s local events for a newsletter or staff meeting. Prompt: https://charlestonaiplaybook.com/prompts/local-event-roundup - Office inbox triage: Sorts the inbox, drafts replies and leaves anything that sends or spends for you to approve. Prompt: https://charlestonaiplaybook.com/prompts/inbox-triage-drafts ## Prompt and template library Time saved on each page is an estimate, not a measured result. ## Catering and event replies URL: https://charlestonaiplaybook.com/prompts/guest-inquiry-replies Category: restaurants Kind: prompt Catering and event replies Draft replies to catering and event inquiries, and flag what a manager still has to decide. Event inquiries sit in the inbox while the floor is busy. The reply still has to sound like you, and a person still has to approve dates and money. You are the guest-communications assistant for our restaurant group. Draft replies to these catering and event inquiries in our warm Southern voice, flag anything needing a manager, and list follow-up dates: [paste inquiries] A usable draft is one short reply per inquiry, a note when a manager should take it, and a follow-up date. It should not invent a price, a room minimum, or a date you did not provide. Paste the inquiry with the guest name removed if you are in a free chatbot. The directory entry for Charleston Hospitality Group is about their own Claude work. This prompt is the exercise on that page, not a claim about their results. Estimate: a few minutes per reply once the notes are in front of you, instead of starting from a blank email. Checking dates is still on you. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Directory prompt on the Charleston Hospitality Group entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Match every date, guest count, and price to the inquiry and to your real rules. Delete anything the draft added. ## Restaurant phone script URL: https://charlestonaiplaybook.com/prompts/restaurant-phone-script Category: restaurants Kind: template Restaurant phone script A phone script for hours, takeout, reservations, and jobs, plus when to hand the call to a person. The same phone questions show up while guests are in the room. You need a script before you pay for an attendant. Write a phone-attendant script for my restaurant covering hours, takeout, reservations, and job inquiries, in a playful personality. Include when to transfer to a human: [details] A usable draft is a short script: greeting, hours, takeout, reservations, jobs, and a clear transfer line. It should not invent a wait time or a price. Write the real answers in the [details] bracket. The tool should arrange them, not guess your hours. Give callers a way to reach a person. The restaurants guide on this site says some callers will want that. Estimate: writing the first script from scratch often takes a sitting. A draft from notes you already have is shorter. You still read it out loud before anyone uses it. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Greeting: [how you answer] Hours: [hours] Takeout: [yes or no, and how to order] Reservations: [how to book, party-size limit] Jobs: [how to apply] Parking: [where to park] Allergies and large parties: [your rule] Transfer to a person when: [list] Never say unless it is written above: a price, a wait time, a table you cannot see. The repeat questions: hours, takeout, reservations, parking. Write down the 20 most common ones and their answers before you buy any tool. Directory prompt on the Katsubō entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Restaurant review themes URL: https://charlestonaiplaybook.com/prompts/restaurant-review-themes Category: restaurants Kind: prompt Restaurant review themes Turn a stack of reviews into praised items, complaints, and one fix to try this week. Reviews pile up. You need the pattern, not another dashboard, and you need one change you can actually try. Summarize recent reviews of my restaurant into the top 3 praised items, top 3 complaints, and one fix to try this week: [paste reviews] A usable draft names three praised items, three complaints, and one fix, each tied to words that appear in the reviews you pasted. It should not invent a star average. Paste the review text. If a quote is not in that paste, do not repeat it. One fix means one operational change, such as a missing item or a wait. It is not a marketing slogan. Estimate: reading a month of reviews yourself can take a while. Sorting them with this prompt is faster. You still decide whether the fix is real. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Directory prompt on the TasteSignal entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Nightly rate notes URL: https://charlestonaiplaybook.com/prompts/nightly-rate-reasoning Category: restaurants Kind: prompt Nightly rate notes Ask for nightly rate ideas from competitor rates and your own occupancy notes, with the reason attached. A rate you copy from last year can be wrong for this week. You want a reasoned suggestion you can accept or ignore. Given these competitor rates and our occupancy forecast for the next 30 days, suggest nightly rates and explain the reasoning: [data] A usable draft suggests a rate for each night you supplied, and says which competitor row or occupancy note it used. It is a suggestion. You set the rate. Paste only numbers you already have. Do not ask it to look up live competitor rates. The Dewberry directory entry cites a vendor success story. This prompt does not reproduce that result. Estimate: lining up a month of nights on paper takes longer than reading a draft. Checking the numbers is the part you should not skip. The free chat can organize notes and list what to verify. It can also state something that is not true. Use it for a first draft. Check every fact before you send or publish it. A paid plan is not a fact-checker. Directory prompt on The Dewberry entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Compare every suggested rate to the rows you pasted. Throw out any night that cites a number you did not provide. ## Rental listing comparison URL: https://charlestonaiplaybook.com/prompts/rental-listing-comps Category: restaurants Kind: prompt Rental listing comparison Compare your listing with five nearby comps and list gaps in price notes and amenities. A listing can be thin next to the places guests actually compare it with. You want the gaps written down before you pay for a pricing tool. Compare my rental's listing to these 5 top local comps and tell me where I'm underpriced and what amenities I'm missing: [paste] A usable draft points at amenities or price notes that show up in the comps you pasted and not in your listing. It should quote only what you pasted. Paste the five listings yourself. A chatbot does not have your market loaded. The rentals note on this site calls the exercise about 15 minutes. Treat that figure as an estimate, not a timed study. Estimate: the rentals note describes this as about 15 minutes of comparing listings. Your time will vary. Verification is included in that work, not extra credit. The free chat can organize notes and list what to verify. It can also state something that is not true. Use it for a first draft. Check every fact before you send or publish it. A paid plan is not a fact-checker. Then ask an AI tool to point out where you’re underpriced and what amenities you’re missing. It takes 15 minutes and tells you whether a pricing tool is worth paying for. Directory prompt on the Dunes Properties entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. If the draft names an amenity or a rate that is not in your paste, delete it. ## Front desk questions and handoffs URL: https://charlestonaiplaybook.com/prompts/front-desk-common-questions Category: customer-service Kind: prompt Front desk questions and handoffs List the questions the front desk hears and write a short answer plus a handoff rule. The front desk answers the same questions all day. The hard part is writing the answers down and marking what staff still handle. List the 20 most common questions our front desk gets and write short, accurate answers plus when to hand off to staff: [paste call notes] A usable draft is a list of questions, a short answer for each, and a handoff line for anything clinical, billing-sensitive, or angry. It should not invent an answer you did not supply. Paste call notes, not a patient chart. Keep names and record numbers out of a general chatbot. If your notes only cover ten questions, do not let the draft invent ten more and publish them. Estimate: gathering the questions is the slow part, and you already do that on the phone. Turning a stack of notes into a list is the shorter part. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Start smaller. List your front desk’s most common non-clinical questions and write clear answers. That becomes the knowledge base for any phone or chat tool. Directory prompt on the MUSC Health entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Every published answer has to match what staff already say. Delete invented policies. ## FAQ page into chatbot pairs URL: https://charlestonaiplaybook.com/prompts/faq-to-chatbot Category: customer-service Kind: prompt FAQ page into chatbot pairs Turn the FAQ you already published into short pairs, plus questions that stay with staff. A chatbot is only as good as the answers you already stand behind. The FAQ page is the raw material. Turn our FAQ page into a chatbot knowledge base: short Q&A pairs, plus a list of questions that should always go to a staff member: [paste FAQ] A usable draft is a set of short question-and-answer pairs taken from your FAQ, and a separate list that always goes to a person. Refunds, safety, and complaints belong on that second list unless you wrote a different rule. Paste the FAQ you already published. Do not ask the tool to invent new policy. The towns note tells owners to mark questions that always go to staff. Keep that list. Estimate: reformatting a page you already wrote is a short editing job. Deciding the handoff list is the part that takes judgment. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Paste your list into ChatGPT, Claude or Gemini and ask: “Turn this into short Q&A pairs for a chatbot, plus a list of questions that should always go to a staff member.” That document is the hard part of any chatbot. The software is the easy part. Directory prompt on the Mount Pleasant Sawyer entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Translate five service answers URL: https://charlestonaiplaybook.com/prompts/translate-service-answers Category: customer-service Kind: prompt Translate five service answers Draft Spanish and Vietnamese versions of five answers you already give in English. Customers ask the same questions in more than one language. A bad translation is worse than no translation. Translate these 5 customer-service answers into Spanish and Vietnamese in plain, friendly language: [paste] A usable draft is five answers, each in Spanish and Vietnamese, in plain language. A fluent reader should still be able to match each line to your English. Start with answers you have already approved in English. The Dorchester County entry is about a Citibot assistant and 75 languages. This prompt is a five-answer exercise, not that product. Estimate: drafting five answers is a short sitting. A proper read by a fluent person is separate work and is required before you publish. The free chat can draft a translation. It is not a certified translator. A paid plan does not change that. Have a person who speaks the language read it before a customer sees it. Directory prompt on the Dorchester County entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Do not publish a translation nobody fluent has read. If you cannot get that read, do not post it. ## After-hours call triage URL: https://charlestonaiplaybook.com/prompts/after-hours-triage Category: home-services Kind: template After-hours call triage Sort after-hours calls into emergencies that wake someone up and messages that wait until morning. After hours, someone still has to know which calls are emergencies. A script makes that rule visible. Write an after-hours call triage script: which calls are emergencies to route on-call, and which to log for the morning, for my [business type]. A usable draft is two lists for your [business type]: what to route now, and what to log for morning. It should not promise a response time you did not write. Name real emergencies for your trade. A leak and a billing question are not the same list. Read the script to the person who is actually on call before you rely on it. Estimate: the draft is quick if you already know the emergencies. Agreeing the list with the on-call person is the longer part. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Business type: [business type] On-call phone: [number or "a person, not this script"] Route now: - [emergency] Log for morning: - [non-emergency] Say this before you hang up: [one sentence] Never diagnose, quote a price, or promise an arrival time unless that sentence is written here. Directory prompt on the Charleston Telecom entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Five logo concepts in words URL: https://charlestonaiplaybook.com/prompts/logo-concepts Category: marketing-social Kind: prompt Five logo concepts in words Describe five logo ideas clearly enough to paste into an image tool you already have. You want options before you hire a designer or pay for a new image plan. Words are the cheap first step. Give me 5 logo concepts for a [business] in Charleston, described precisely enough to paste into an image generator. A usable draft is five short art directions: subject, colors, and what to avoid. It is not a finished logo and it is not a trademark search. Replace Charleston with your town if you are not there. A description is not a clearance to use a mark. Do not copy another business’s logo. Estimate: describing five directions is a short brainstorm. Turning one into a real mark is a different job. This prompt asks for words. The free chat in ChatGPT, Claude, Gemini, or Copilot can write them. Picture tools and free image limits differ by product. Do not buy a plan just to test five ideas. Directory prompt on the Dream It Print It entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Staffing notes from hourly numbers URL: https://charlestonaiplaybook.com/prompts/hourly-staffing-notes Category: operations Kind: prompt Staffing notes from hourly numbers Turn hourly foot-traffic or sales numbers you already have into a plain staffing note. The busy hour is in a spreadsheet and the schedule is still a guess. You want the pattern in sentences. Explain in plain English how our foot-traffic or sales data by hour could change our staffing schedule: [paste data] A usable draft points at the busy and quiet hours in the table you pasted and suggests where a person might be added or cut. It should not invent sales you did not paste. Paste a small table, with the hour and the number. Say what the number is. A suggestion is not a schedule. You still have to cover breaks, skill, and the law where you operate. Estimate: reading one week of hourly rows is the work. The draft can shorten the write-up. It does not know your labor rules. Paste a small table into the free chat. That is enough for one pass. Copilot inside Excel is paid with Microsoft 365. Do not connect a bookkeeping login, and do not paste a full customer list. Directory prompt on the Omnisight entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. If a sentence cites a number that is not in your table, delete the sentence. ## Repetitive checks to look at URL: https://charlestonaiplaybook.com/prompts/inspection-tasks Category: operations Kind: prompt Repetitive checks to look at List repetitive inspection tasks in your shop and separate what a person still has to judge. Some checks are the same every time. You want a list of candidates before anyone talks you into a sensor. List 5 repetitive inspection or quality-check tasks in my shop that AI vision or sensors could handle, ranked by time saved: [describe operation] A usable draft is a list of repetitive checks from your description, with a note on what still needs a person. Ignore any hours or percentages the draft invents. The prompt asks for a ranking by time saved. If the draft assigns hours you did not measure, cross them out. A list is not a quote for a camera system. Estimate: describing the operation is the work you already know. Reading a ranked list is short. The ranking itself is not a measurement. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Directory prompt on the Integer entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Delete any time-saved figure you did not measure yourself. ## Sort the ten biggest tasks in your week URL: https://charlestonaiplaybook.com/prompts/weekly-task-sort Category: operations Kind: prompt Sort the ten biggest tasks in your week List the tasks that eat your week and mark what a draft can touch and what it should not. AI advice starts too big. You need your actual week on paper, then a line on each task. List the 10 tasks that take the most hours in my week as a small business owner, and for each one say whether AI could draft it, do it, or shouldn't touch it: [describe your week] A usable draft is about ten tasks from your description, each marked draft, do, or leave it alone. “Do” should be rare. Sending, paying, and hiring stay with you. Describe a real week. Include the annoying tasks, not a slogan. If it tells you to hand a customer complaint or a payment to a bot, move that task to “shouldn’t touch.” Estimate: writing down the week is the useful part and may take longer than the draft. The label on each task is a suggestion. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Directory prompt on the GoodBiz entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## One-page AI use policy URL: https://charlestonaiplaybook.com/prompts/team-ai-policy Category: operations Kind: template One-page AI use policy Draft a one-page rule for which tools are allowed, what stays out, and which decisions need a person. People are already pasting work into chats. You need a written rule before a client file goes in. Draft a one-page AI use policy for my small team: what tools are allowed, what data never goes in, and which decisions always need a person. Team and tools: [how many people, which chats you allow, and what must never be pasted] A usable draft is one page: allowed tools, banned data, and decisions a person still makes. It is a draft until you adopt it. The schools entry is about a board-approved pilot. Your page is not their policy. Write your own facts in the bracket. Ask a vendor in writing whether prompts are used to train a model before you allow client files. The law-office note on this site says that. Estimate: a first draft is a short sitting. Agreeing it with the people who have to follow it takes longer, and that part matters more. Draft this in a free chat. Do not paste customer files, payroll, or passwords while you write it. A paid plan does not turn the draft into a policy. You still have to adopt it, and a lawyer or HR person should read it if you have one. Tools we allow: [list] Tools we do not allow for work: [list] Never paste: [customer files, payment data, passwords, health details, or your own list] A person still decides: [refunds, hiring, safety, anything you send to a customer] How we delete a chat: [your step, or "ask the vendor before we rely on this"] Who to ask: [name or role] Directory prompt on the Charleston County schools entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Do not adopt a sentence you do not mean. If you have counsel or an HR person, they read it before it is a rule. ## Job-site notes into a log and emails URL: https://charlestonaiplaybook.com/prompts/jobsite-notes Category: home-services Kind: template Job-site notes into a log and emails Turn job-site voice notes into a log by client, a to-do list, and a short follow-up email. The notes are in your pocket and the follow-up email does not get written. The work is the cleanup, not a new app. Here are my voice notes from today's job site. Turn them into a clean log by client, a to-do list, and a short follow-up email for each client: [paste notes] A usable draft groups notes by client, lists to-dos that were actually in the notes, and writes a short email that does not add a price or a date. Take names out if the notes include a phone number or an address you would not put in a general chat. Or use a tool your company already has an agreement for. The Renoverse entry is the directory’s source for this kind of work. The hours figure on that entry is the founder’s, not this page’s. Estimate: cleaning a day of notes into emails is the tedious part. A draft shortens the typing. You still send each email. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Date: [date] Client: [client] Site: [site or "left out"] What we saw: [from the notes only] To do: [from the notes only] Email: Subject: [subject] Body: [short recap with no new price or date] Directory prompt on the Renoverse entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Delete any scope, price, or arrival time that was not in the notes. ## Four-message estimate follow-up URL: https://charlestonaiplaybook.com/prompts/estimate-follow-up-sequence Category: home-services Kind: template Four-message estimate follow-up A text, an email, another text, and a voicemail for an estimate that has gone quiet. The estimate went out and nobody followed up. You want four short messages with no pressure and no new discount. Write a 4-message follow-up sequence (text, email, text, voicemail script) for a customer who got an HVAC estimate but hasn't replied. Friendly, short, no pressure. [your notes] A usable draft is four short pieces: text, email, text, voicemail. Friendly, no guilt, no invented discount, and a way to say no. Change HVAC to your trade if you are not an HVAC company. The directory prompt says HVAC because that entry is a plumbing and HVAC company. The contractor note says to send them yourself over two weeks and see what happens. It does not promise a close rate. Estimate: writing four versions usually takes longer than editing a draft. Sending them, and not sending a fifth that begs, is the actual work. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Customer first name: [name or "there"] What the estimate was for: [job] Date it was sent: [date] Do not offer: [a discount, a new price, or anything you have not approved] 1. Text: 2. Email subject: Email body: 3. Text: 4. Voicemail, under 20 seconds: You don’t need new software to test this. Take one estimate that went quiet. Ask an AI tool to write four short messages: a text, an email, another text and a voicemail script. Friendly, no pressure. No. Start by writing your follow-up messages and call rules with ChatGPT or Claude, then look for a tool that connects to the CRM you already use. Directory prompt on the LimRic entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read them aloud. If one sounds like a collection call, cut it. ## Plain-English client update URL: https://charlestonaiplaybook.com/prompts/plain-client-update Category: professional-services Kind: prompt Plain-English client update Rewrite a case update in plain English, under 100 words, with the next step and the date. Clients get updates full of file language. They need the next step and the date, in words they use. Rewrite this case update for a client in plain English, under 100 words, warm but clear about next steps and dates: [paste update] A usable draft is under 100 words, states the next step, and keeps the dates that were in your note. It adds no new fact. Remove the client name and the matter number before you paste into a general chatbot. The Case Status entry says a staff member reviews each reply before it is sent. Do the same. Estimate: rewriting one update you already wrote is a few minutes of editing. It is not a measured savings across a firm. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Use AI to rewrite updates you’ve already written into plain English. Don’t paste confidential client details into general-purpose tools. Directory prompt on the Case Status entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Put the draft next to the original. Delete any date, fee, or outcome that was not in your note. ## Listing admin steps URL: https://charlestonaiplaybook.com/prompts/listing-to-live-steps Category: real-estate Kind: prompt Listing admin steps List every admin step from signed listing agreement to live listing, and mark what a draft could help. Between the signature and the live listing, the steps live in someone’s head. You want them written down before you automate one. List every admin step from signed listing agreement to live listing, and mark which ones AI could draft or automate: [describe your process] A usable draft is your process in order, with a mark on steps a draft could help and steps a person still does. It should follow the process you described, not a generic brokerage checklist. Describe the process you actually use, including the annoying steps. A mark that says “automate” is not permission to send a listing without a person looking at it. Estimate: the listing takes as long as your process takes. Writing the list is a one-time sitting. The guide calls this the easy first step, not a time study. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Map every admin step from signed listing agreement to live listing, then mark which ones AI could draft. Directory prompt on the Kaufman Group entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Three texts for a quiet buyer lead URL: https://charlestonaiplaybook.com/prompts/buyer-nurture-texts Category: real-estate Kind: template Three texts for a quiet buyer lead Three short texts for a buyer lead who asked about homes and then went quiet. A new lead goes cold because the follow-up is either pushy or missing. You want three helpful texts and no hard sell. Write a 3-text nurture sequence for a buyer lead who asked about homes in Summerville but hasn't answered. Helpful, local, no hard sell. [your notes] A usable draft is three short texts, local and useful, with a question a person can answer. No fake scarcity and no claim about a house you have not seen. The prompt says Summerville. Change the town if that is not your market. Do not let the draft invent inventory, school claims, or a price drop. Estimate: three texts are a few minutes to edit. The time you get back is the blank-page part, not the relationship. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Lead asked about: [area or type of home] Town: [town] Last contact: [date] Something true you can offer: [a listing link you have, or a question, not a made-up house] Text 1: Text 2: Text 3: Stop if they say no. Directory prompt on the Jeff Cook entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Short listing ad blurbs URL: https://charlestonaiplaybook.com/prompts/listing-ad-blurbs Category: marketing-social Kind: prompt Short listing ad blurbs Turn five listings into blurbs under 25 words with neighborhood, price, and one feature. Listing ads need to be short and specific. The facts are already on the listing sheet. Turn these 5 listings into short ad blurbs (under 25 words each) with the neighborhood, price and one standout feature: [paste listings] A usable draft is five blurbs, each under 25 words, each with the neighborhood, the price, and one feature from the listing you pasted. If a blurb adds a feature that is not on the sheet, cut the feature. Count the words. The limit is the point. Estimate: five blurbs are a short editing pass if the listing facts are already copied. Do not count it as a campaign result. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Directory prompt on The Post and Courier entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## First-gift thank-you note URL: https://charlestonaiplaybook.com/prompts/first-gift-thanks Category: sales-email Kind: prompt First-gift thank-you note Draft a thank-you to a first-time donor that says what the gift pays for. A first gift deserves a specific note. The generic receipt does not say what the money does. Draft a thank-you note to a donor who gave for the first time, mentioning what their gift pays for: [details] A usable draft thanks them, names the gift amount only if you typed it, and says what that gift pays for in words you supplied. No inflated impact claim. If you do not know what the gift pays for, do not let the draft invent a program result. This is a note a person sends. It is not a tax receipt unless you already issue one. Estimate: one note is a few minutes. A stack of notes is mostly gathering the facts, which this prompt does not do for you. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Directory prompt on the Blackbaud entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Benefits FAQ for a new hire URL: https://charlestonaiplaybook.com/prompts/new-hire-benefits-faq Category: hiring-hr Kind: template Benefits FAQ for a new hire Turn a benefits summary into a one-page FAQ a new hire can actually read. The benefits PDF is accurate and unreadable. A new hire needs the plain version, still checked against the plan. Explain our employee benefits in plain English as a one-page FAQ for new hires: [paste benefits summary] A usable draft is a one-page FAQ in plain language. Every number, waiting period, and plan name matches the summary you pasted. Paste the summary, not a screenshot of someone’s enrollment with their Social Security number on it. This is not benefits advice. Your plan documents win if the draft disagrees. Estimate: a readable page takes less time to draft than to write from a blank document. Checking it against the plan is required and is not instant. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Who this is for: [new hire] Plans named in the summary: [names] Questions to answer only from the summary: - When does coverage start? - What do I pay? - Who do I ask? Leave out any number that is not in the summary. Directory prompt on the Benefitfocus entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Have the person who administers benefits read it. Delete any sentence the summary does not support. ## Ideal customer and where they talk URL: https://charlestonaiplaybook.com/prompts/ideal-customer Category: marketing-social Kind: prompt Ideal customer and where they talk Describe your ideal customer in five bullets, then list places they already show up. “Everyone in town” is not a customer. You need a specific person and the places they already are. Describe my ideal customer in 5 bullet points, then list 10 places online where people like that show up and what they talk about: [describe business] A usable draft is five bullets about the customer you described, and ten places or topics. Treat the places as hypotheses. Check that they exist before you spend money there. Describe a customer you have actually served. Do not ask for a fantasy demographic with income stats you do not have. A list of websites is not a lead list and not permission to scrape one. Estimate: the five bullets are a short exercise. Checking ten places is the longer part, and the prompt does not do the checking. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Directory prompt on the Atapic entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Client meeting prep sheet URL: https://charlestonaiplaybook.com/prompts/client-prep-sheet Category: professional-services Kind: prompt Client meeting prep sheet Turn account notes into a one-page prep sheet: goals, changes, and three questions. You walk into a client meeting and reconstruct the last one from memory. A page from your own notes is enough. Summarize this client's accounts into a one-page prep sheet for our next meeting: goals, changes since last time, and 3 questions to ask: [paste notes] A usable draft is one page: goals, what changed since last time, and three questions, all taken from the notes you pasted. No new product pitch. Remove account numbers and anything you would not say in a hallway. The Zom AI directory entry is about an adviser product. This prompt is the exercise on that page. Estimate: building the page from notes you already have is a few minutes. It does not replace the meeting. Paste a small table into the free chat. That is enough for one pass. Copilot inside Excel is paid with Microsoft 365. Do not connect a bookkeeping login, and do not paste a full customer list. Directory prompt on the Zom AI entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. If a “change since last time” was not in your notes, delete it. ## Steps from the door to the snack URL: https://charlestonaiplaybook.com/prompts/cafe-order-steps Category: operations Kind: prompt Steps from the door to the snack List every step a visitor takes to buy a coffee and a snack, and mark what a person still does. You cannot hand a step to software until you can see the step. Walk the order before you buy a kiosk pitch. List every step a visitor takes to buy a coffee and a snack in our cafe, and mark which steps a person still has to do: [describe the cafe] A usable draft is the path you described, in order, with a mark on steps a person still has to do. It should not add a robot where you still need a person. Describe your counter, not a chain you saw in an airport. Payment, allergies, and a guest who needs help stay with a person unless you have a real reason otherwise. Estimate: walking the counter once and writing it down is the exercise. The draft just cleans the list. Budget a short break, not a project plan. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Directory prompt on the Roper / Palmetto Market entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Meeting notes into decisions URL: https://charlestonaiplaybook.com/prompts/meeting-notes-actions Category: operations Kind: prompt Meeting notes into decisions Summarize a meeting into decisions, owners, and dates, and leave private names out. The meeting ends and the decisions were never written down. You need owners and dates, not a transcript. Summarize this meeting into decisions, owners, and dates. Leave out names and anything private: [paste notes] A usable draft is three lists: decisions, owners, dates. If the notes did not name an owner or a date, the draft should say so instead of inventing one. The prompt already says to leave out names and anything private. Follow that before you paste. A summary is not minutes approved by the group until someone who was in the room reads it. Estimate: cleaning notes after a meeting is often a few minutes of editing. The value is the decisions that would otherwise be lost, not a clocked total. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Directory prompt on the College of Charleston tools entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Do not assign a person a task they did not take. If the notes are unclear, write “not decided.” ## Hotel or restaurant assistant script URL: https://charlestonaiplaybook.com/prompts/lodging-assistant-script Category: restaurants Kind: template Hotel or restaurant assistant script A short assistant script for hours, reservations, parking, and bookings, with a handoff to a person. Guests ask hours, parking, and bookings at the worst moment. The script has to know when to stop and get a person. Write a short script for a hotel or restaurant assistant covering hours, reservations, parking, and bookings. Include when to hand the guest to a person: [details] A usable draft covers hours, reservations, parking, and bookings, and names the handoff. It does not invent availability. Put the real hours and the real parking answer in [details]. Refunds, complaints, and anything about a guest’s safety go to a person. Estimate: a first script from facts you know is a short writing job. Testing it on the questions you actually hear takes longer and is the point. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Place: [hotel or restaurant name] Hours: [hours] Reservations or bookings: [how] Parking: [where] Handoff to a person: [list] Line you will not cross: [no refunds, no medical advice, no made-up availability] Directory prompt on the Loulou entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Case notes into a timeline URL: https://charlestonaiplaybook.com/prompts/case-notes-timeline Category: professional-services Kind: prompt Case notes into a timeline Turn case notes into a timeline, missing records, and three questions, using only the notes. The file is a pile of notes. You want a timeline and the gaps before the next meeting. Turn these case notes into a timeline, a list of records still missing, and three questions for the next meeting. Use only what is in the notes: [paste] A usable draft is a timeline, a missing-records list, and three questions, and every line traces to the notes. Nothing from outside the paste. Do not paste a live client file into a general chatbot. Strip names and identifiers first, or use a system your firm has an agreement for. The Thrive Data directory entry is about their product and a grant. This prompt is the exercise on that page, not their software. Estimate: organizing notes you already have is a real chunk of an afternoon if the file is thick. A draft can speed the first pass. You still check it. Draft this in a free chat. Do not paste customer files, payroll, or passwords while you write it. A paid plan does not turn the draft into a policy. You still have to adopt it, and a lawyer or HR person should read it if you have one. Directory prompt on the Thrive Data entry Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. If a date or a document is not in the notes, it does not go in the timeline. ## Reservation rules for a phone agent URL: https://charlestonaiplaybook.com/prompts/reservation-policy Category: restaurants Kind: template Reservation rules for a phone agent Write the host’s reservation rules as a policy a phone agent could follow. Reservation rules live in the host’s head. An agent, human or not, needs them written down. List every reservation rule my host follows (table sizes, pacing, patio, allergies) as a clear policy an AI phone agent could follow: [describe] A usable draft is a policy in plain rules: party size, pacing, patio, allergies, and what to do when a rule is missing. It should not add a rule you did not describe. This wording is in seed/use-cases.json under cannon-st-reservations. That entry is not in the live directory. Walk the draft with the person who actually seats the room before you hand it to any tool. Estimate: interviewing the host is the work. Typing the policy from that conversation is the shorter part. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Party sizes we take: [sizes] Pacing: [turns or gaps] Patio: [rule] Allergies: [rule] We do not book when: [list] Always get a person when: [list] Prompt text from seed/use-cases.json (cannon-st-reservations). Not a live directory entry. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## One-page sales and labor briefing URL: https://charlestonaiplaybook.com/prompts/daily-sales-briefing Category: finance Kind: prompt One-page sales and labor briefing Turn yesterday’s sales and labor numbers into a one-page briefing with risks and decisions. Yesterday’s numbers are in a report. You need one page: what happened, what is risky today, and what only you can decide. From yesterday's sales and labor numbers below, write a one-page briefing: P&L by location, today's risks, and the 3 decisions that need me: [paste data] A usable draft stays inside the numbers you pasted. It can arrange a P&L only if those lines are in the paste. It should label guesses as guesses, and it is not your books. This wording is in seed/use-cases.json under restaurant-ops-controller. That entry is not in the live directory. This is not a financial statement and not tax advice. Your bookkeeper’s file wins. Estimate: pulling the numbers is the slow part. Writing the page from a paste is shorter. Do not treat the draft as a closed set of books. Paste a small table into the free chat. That is enough for one pass. Copilot inside Excel is paid with Microsoft 365. Do not connect a bookkeeping login, and do not paste a full customer list. Prompt text from seed/use-cases.json (restaurant-ops-controller). Not a live directory entry. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Every dollar in the briefing must appear in the paste. If the draft computes a margin you did not ask it to show, check the arithmetic or delete it. ## Closing-file chase emails URL: https://charlestonaiplaybook.com/prompts/closing-file-chase Category: real-estate Kind: template Closing-file chase emails For each open closing file, list missing documents and draft a polite chase email. Files stall on a missing document. The email has to name the file, the document, and the deadline without being rude. Here is a list of open closing files and their dates. For each, list missing documents and draft a polite chase email with the file number and deadline: [paste] A usable draft is one email per file, naming only the missing items and dates in your list. No threat and no new legal requirement. This wording is in seed/use-cases.json under closing-coordinator. That entry is not in the live directory. If the file number is sensitive in a general chatbot, use an internal nickname in the paste and put the real number back before you send. Estimate: one email is quick. A list of files is as long as the list. You still send them yourself. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. File: [file number or nickname] Deadline: [date] Missing: [documents] Subject: [subject] Body: Hello [name], We still need [documents] for [file] by [deadline]. Reply to this email and we will confirm what arrived. Thank you, [your name] Prompt text from seed/use-cases.json (closing-coordinator). Not a live directory entry. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Do not add a penalty, a fee, or a legal consequence you did not write in the paste. ## Buyer FAQ for one address URL: https://charlestonaiplaybook.com/prompts/address-buyer-faq Category: real-estate Kind: prompt Buyer FAQ for one address Draft a buyer FAQ for one address, and list the sources you still have to verify. Buyers ask about schools, flood, HOA, commute, and comps. A wrong answer is worse than “I will check.” Research this address and write a buyer FAQ (schools, flood zone, HOA, commute, recent comps) with sources I should verify: [address] A usable draft is a FAQ where every answer has a source to open, and a blank where the tool does not know. It is not something you forward unverified. This wording is in seed/use-cases.json under re-intelligence-engine. That entry is not in the live directory. Flood zone, school assignment, HOA rules, and comps change and are easy to get wrong. Open the source. If you cannot, do not send that line. Estimate: the draft is the fast part. Verifying schools, flood, HOA, commute, and comps is the real work and can take much longer than the draft. The free chat can organize notes and list what to verify. It can also state something that is not true. Use it for a first draft. Check every fact before you send or publish it. A paid plan is not a fact-checker. Prompt text from seed/use-cases.json (re-intelligence-engine). Not a live directory entry. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Send nothing from this draft until you have opened a source for that line. Delete the rest. ## Twenty questions the phone already gets URL: https://charlestonaiplaybook.com/prompts/twenty-phone-questions Category: customer-service Kind: prompt Twenty questions the phone already gets Write short answers for the questions the phone gets, and list calls that stay with a person. You cannot brief an assistant, or a new hire, until the common questions have answers. List the 20 most common questions our phone gets and write short, accurate answers. Then list which calls should always go to a person: [paste your notes] A usable draft answers only from your notes, keeps answers short, and ends with a handoff list. If your notes have fewer than 20 questions, the draft should not invent the rest. This is the prompt in the unpublished newsletter draft at seed/newsletter-001.md. Put refunds, complaints, and safety on the handoff list unless your notes already answer them. Estimate: if the notes exist, editing answers is a short pass. If you still have to remember the questions, that remembering is the work. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Newsletter draft, seed/newsletter-001.md, in the “Try this today” section. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Front desk FAQ from the questions you hear URL: https://charlestonaiplaybook.com/prompts/five-minute-customer-faq Category: customer-service Kind: prompt Front desk FAQ from the questions you hear Write a short answer for each front-desk question and mark which ones go to a person. The answers are in your head. The website and the Google listing still do not have them. List the 20 questions my front desk gets most. Write a short, accurate answer for each, and mark which ones should go to a person. Questions you already hear: [paste them, or write "I did not paste any, so do not invent questions"] A usable draft is a tight FAQ. Each answer is something you would say at the counter. Questions with money, safety, or a complaint are marked for a person. The X queue for 16 Oct 2026 introduces this as a five-minute exercise. That figure is an estimate in the draft post, not a timed result. Checking the answers takes longer than generating them. The queue says to check every answer, then put them on your website and Google listing. The checking is the step that matters. Estimate: a first draft can be quick. The social draft called this five minutes. Plan on longer once you check every answer against what you really tell people. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. marketing/x-queue-2026-10-16.md, the 12:30pm prompt. The file says that post was approved to publish. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Reply with two real appointment times URL: https://charlestonaiplaybook.com/prompts/two-appointment-reply Category: customer-service Kind: template Reply with two real appointment times Reply to a customer in a warm, short tone and offer two appointment times you can actually keep. A customer wrote. You need a short reply with two times, not a paragraph that promises the wrong day. Reply to this customer in a warm, short tone and offer two appointment times: Customer message, with the name removed if you want: [paste] Times you can keep: [time 1] and [time 2] Business: [name] A usable draft is a short reply that answers the question and offers only the two times you typed. It does not add a price or a diagnosis. This sentence is the front-desk prompt quoted in marketing/posts-week1-2.md (day 8, 5:30pm draft). If you do not have two open times, do not let the draft invent them. Estimate: one reply is a minute or two of editing when the times are already chosen. Choosing the times is your calendar, not the chat. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Hello [name or "there"], Thanks for writing about [what they asked]. We can do [time 1] or [time 2]. Reply with the one that works and we will confirm. [your name] [business] Quoted in marketing/posts-week1-2.md as a front-desk prompt for salons, dentists, and shops. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Plain-English version of a letter you sent URL: https://charlestonaiplaybook.com/prompts/plain-english-letter Category: professional-services Kind: prompt Plain-English version of a letter you sent Rewrite a letter you already sent into plain English under 100 words, with the next step and the date. The letter you sent is accurate and hard to read. You want to see a plainer version before you make a template. Rewrite this as a plain-English version under 100 words that states the next step and the date. Use only the facts below: [paste the letter with the name and file number removed] A usable draft is under 100 words, names the next step, and keeps the date from the letter. Read it beside the letter you actually sent. The law-office note says to delete the client’s name, the matter number, and any fact that would identify them before you paste. If the draft adds a fact that was not in the letter, throw that sentence out. The note says that is the problem to watch for. Estimate: one letter is a few minutes, which is the exercise in the law-office note. It is not a firm-wide time study. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Paste what is left into ChatGPT, Claude, or Gemini. Ask for a plain-English version under 100 words that states the next step and the date. Read it next to the letter you actually sent. Law-office note: how-a-charleston-law-office-can-start-with-ai-this-week Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft next to the original. Delete anything new. ## Answers for the phone questions you wrote down URL: https://charlestonaiplaybook.com/prompts/phone-answers-from-your-list Category: customer-service Kind: prompt Answers for the phone questions you wrote down Paste the questions you already listed and get short answers plus calls that go to a person. You wrote down the questions. The answers and the handoff list are the script any phone tool will need. Here are the questions our phone gets most. Write short, accurate answers plus a list of calls that should always go to a person: [paste the questions and the answers you already give] A usable draft answers in your facts, stays short, and lists calls a person must take. It does not add a question you did not write down. The phone note says to do this before you buy anything. If you have not written the answer you actually give, leave that question unanswered rather than publishing a guess. Estimate: the phone note frames this as the work you do before a purchase. Drafting from a list you already made is the short part. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Before you buy anything, write down the 20 questions your phone gets most. Then paste them into ChatGPT or Claude and ask for short, accurate answers plus a list of calls that should always go to a person. Note: charleston-businesses-letting-ai-answer-the-phone Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Restaurant front desk answers URL: https://charlestonaiplaybook.com/prompts/restaurant-front-desk Category: restaurants Kind: template Restaurant front desk answers Answers for the questions a restaurant phone gets all week: hours, takeout, reservations, parking. Answers the questions your phone gets fifty times a week: hours, takeout, reservations, parking. Write the answers our front desk gives for hours, takeout, reservations, and parking. Mark which calls go to a person. Use only this: [hours, takeout rule, reservation rule, parking, and the calls a person must take] A usable draft answers those four topics in short lines and lists the handoffs. The Grok Bot for this job is not live. This is the prompt. The templates page describes this job and says none of the bots are live. Parking and reservations are where drafts invent rules. Type yours. Estimate: if you know the four answers, the draft is a few minutes. If the staff disagree, settle that first. The prompt will not. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Hours: [hours] Takeout: [rule] Reservations: [rule] Parking: [rule] Person takes the call when: [list] Answers the questions your phone gets fifty times a week: hours, takeout, reservations, parking. Grok Bot templates page. The bot is not live. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Rental host messages and check-in notes URL: https://charlestonaiplaybook.com/prompts/rental-host-messages Category: restaurants Kind: template Rental host messages and check-in notes Draft guest messages and check-in notes, and flag anything a person should handle. Drafts guest messages and check-in notes, and flags when a guest needs a person. Draft guest messages and a check-in note from the house rules below. Flag any message that needs a person, including refunds, damage, and safety. Rules: [house rules, check-in time, wifi, parking, what a person must handle] A usable draft is a check-in note and replies that repeat your rules. Refunds, damage, and lockouts are flagged, not resolved by the draft. The templates page describes this job. The bot is not live. Do not include the door code in a general chatbot prompt if you can avoid it. Put the code in after you copy the draft out. Estimate: a check-in note you reuse all season is worth a careful half hour once. Each later guest message is a shorter edit. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Property: [name] Check-in: [time and how] Check-out: [time] Wifi: [leave blank here if you add it later] Parking: [rule] Trash: [rule] Quiet hours: [rule] A person handles: [refunds, damage, lockouts, safety] Door code: [add after the draft leaves the chat] Drafts guest messages and check-in notes, and flags when a guest needs a person. Grok Bot templates page. The bot is not live. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## What a month of reviews loved and did not URL: https://charlestonaiplaybook.com/prompts/monthly-review-loves Category: customer-service Kind: template What a month of reviews loved and did not Summarize a month of Google reviews into three things people love and three they do not. Turns a month of Google reviews into the three things people love and the three they don’t. Here is a month of reviews. List the three things people love and the three they do not. Quote a short phrase from the reviews for each. Do not invent a rating: [paste reviews] A usable draft is six lines, each with a phrase that appears in the paste. No average score unless you typed the average yourself. The templates page describes this job. The bot is not live. A theme with one review behind it is not a trend. Say how many reviews you pasted. Estimate: pasting a month of reviews and reading six lines is shorter than rereading them with a highlighter. You still decide what to change. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Period: [month] Number of reviews pasted: [count] Loved: 1. [theme] — "[phrase from a review]" 2. 3. Did not love: 1. 2. 3. We will not claim a star average unless we calculated it. Turns a month of Google reviews into the three things people love and the three they don’t. Grok Bot templates page. The bot is not live. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Follow-ups that slip on a job site URL: https://charlestonaiplaybook.com/prompts/contractor-follow-up-pack Category: home-services Kind: prompt Follow-ups that slip on a job site Draft the follow-up texts and emails that do not get written while you are on a job. Writes the follow-up texts and emails that slip when you’re on a job site. I am on job sites and these follow-ups slipped. Draft a short text and a short email for each. No new price. No pressure. Jobs: [list each customer, what they are waiting on, and the date] A usable draft is one text and one email per job you listed, mentioning only the waiting item and the date you typed. The templates page describes this job. The bot is not live. If a job needs a change in price, leave a blank. Do not let the draft pick a number. Estimate: a handful of messages at the end of the day is a few minutes of editing. Remembering who you owe is the part the prompt cannot do unless you list them. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Writes the follow-up texts and emails that slip when you’re on a job site. Grok Bot templates page. The bot is not live. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Local event roundup URL: https://charlestonaiplaybook.com/prompts/local-event-roundup Category: marketing-social Kind: prompt Local event roundup Turn a list of this week’s events into a short roundup for a newsletter or a staff meeting. Pulls together this week’s local events for a newsletter or staff meeting. Turn this list into a short roundup for [a newsletter / a staff meeting]. Keep every date, time, and place as written. Do not add an event: [paste the events] A usable draft is a short list with the date, time, place, and one line on why it matters, using only events you pasted. The templates page describes this job. The bot is not live. If you do not have the events, do not ask the chat to invent a local calendar. Paste a list you checked. Estimate: formatting a list you already verified is a few minutes. Finding and checking events is separate and is not included. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Pulls together this week’s local events for a newsletter or staff meeting. Grok Bot templates page. The bot is not live. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read every date and address against your source list. ## Inbox triage drafts URL: https://charlestonaiplaybook.com/prompts/inbox-triage-drafts Category: operations Kind: prompt Inbox triage drafts Sort a stack of emails into drafts, and leave anything that sends or spends for you to approve. Sorts the inbox, drafts replies and leaves anything that sends or spends for you to approve. Sort these emails into: needs a draft reply, needs me because it sends or spends money, or can wait. Draft replies only for the first group. Do not tell me to send anything. Emails, with personal details removed: [paste] A usable draft sorts the stack and writes replies you can edit. It does not send mail and it does not approve a payment. The templates page describes this job. The bot is not live. Strip addresses, account numbers, and attachments that are sensitive before you paste. Estimate: sorting a small pile is faster with a draft beside it. A large inbox is still a large inbox. Nothing here sends mail for you. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Sorts the inbox, drafts replies and leaves anything that sends or spends for you to approve. Grok Bot templates page. The bot is not live. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. You approve every send and every dollar. If the draft tells you to pay or to reply with a promise, stop and decide yourself. ## Two-week social calendar URL: https://charlestonaiplaybook.com/prompts/two-week-social-calendar Category: marketing-social Kind: template Two-week social calendar A 14-day posting plan from facts about your business, with the words written out. The feed goes quiet because deciding what to say takes longer than posting. You need two weeks, not a theory of content. Make a 14-day social calendar for this business. For each day say whether to post or skip, the channel, the point of the post, and the exact words. Use only the facts below. Do not invent a sale, a review, or a statistic. Business: [name] Town: [town] What you sell: [one sentence] A true offer this month, or "no offer": [offer] Days you can realistically post: [days] Voice: [for example short and plain] Do not mention: [competitors, prices you have not set, anything else] A usable draft is 14 lines. Some days say skip. Posts use only your facts. There is no fake customer quote and no “limited time” unless you wrote the offer. If you can post twice a week, the calendar should skip the other days. A full grid you will not run is not a plan. Read every post out loud. Cut jokes that are not how you talk. Estimate: a blank two-week grid is an annoying hour. Editing a draft down to posts you would actually publish is shorter, and you should still edit. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Business: [name] Town: [town] Offer that is true: [offer or none] Day 1: [post or skip] | [channel] | [words] Day 2: Day 3: Day 4: Day 5: Day 6: Day 7: Day 8: Day 9: Day 10: Day 11: Day 12: Day 13: Day 14: Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## One-offer email URL: https://charlestonaiplaybook.com/prompts/one-offer-email Category: marketing-social Kind: template One-offer email A short email about one real offer, with a subject line and no extra claims. Promo emails get long and vague. You need one offer, one action, and a way to say what the offer is not. Write a short email about one offer. Subject line, then under 120 words. Use only these facts. Do not add urgency, a discount, or a testimonial. Who it is to: [past customers / neighbors / the list you actually have] Business: [name] Offer: [what it is, the price if you want it public, and when it ends if it ends] What they should do: [reply, call, or visit] What the offer is not: [limits] A usable draft has one subject, one offer, and one action. It does not say “act now” unless you wrote an end date. If there is no end date, tell the draft not to invent one. The bracket above is where that fact goes. Send it only to people you have a reason to email. Estimate: one email is a few minutes of editing. The list and the offer are the decisions, and they are yours. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Subject: [subject] Hello [name or "there"], [one sentence on the offer] [price and end date only if true] [one sentence on how to take it] [your name] [business] [town] Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Captions from notes on a photo URL: https://charlestonaiplaybook.com/prompts/photo-captions Category: marketing-social Kind: prompt Captions from notes on a photo Write captions from what is actually in the photo and the notes you took. The photo is good and the caption is blank, so the post waits. You want words that match the picture. Write three captions for this photo. Each under 40 words. Use only the notes. Do not claim a review, a year in business, or a price that is not in the notes. What is in the photo: [describe it] Where: [town or "do not name a place"] Why you took it: [one sentence] Channel: [Instagram / Facebook / Google] A usable draft is three captions a person could post. They describe the photo you described. They do not invent a backstory. If you did not take the photo, do not post it. The prompt does not clear rights. Pick one caption. Do not post all three in a row. Estimate: three captions are a couple of minutes once you have described the photo. Describing it is most of the work. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Review reply URL: https://charlestonaiplaybook.com/prompts/review-reply Category: customer-service Kind: template Review reply A public reply to one review that thanks them and does not invent an offer. A review is sitting there and the reply is either silent or too much. You need a short public answer. Write a public reply to this review. Under 80 words. Thank them for the specific point they made. Do not offer a refund, a gift, or a discount unless the "offer we will actually make" line below says so. Do not argue. Star rating: [1-5 or unknown] Channel: [Google / Yelp / Facebook / other] Their words: [paste the review] Fact we can confirm: [one fact, or "none beyond the review"] Offer we will actually make: [none / a phone call / something you typed] Sign off: [name and business] A usable draft thanks them, mentions the specific point, and either invites a call or stops. It does not apologize for a fact you did not confirm, and it does not offer money you did not approve. Public replies are public. Do not paste a phone number, an order number, or a medical detail into the reply. If the review describes something you have not checked, say you want to look into it. Do not confess to a story you have not verified. Estimate: one reply is a few minutes. A month of replies is mostly reading them, which you still have to do. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Thanks for taking the time to write about [the specific point]. [one sentence that matches a fact you confirmed, or "We want to look into this."] [offer line, or leave this out] [name] [business] Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read it as if it were on a sign in the window. Cut anything you would not say out loud. ## Complaint note for the person who will handle it URL: https://charlestonaiplaybook.com/prompts/complaint-handoff Category: customer-service Kind: prompt Complaint note for the person who will handle it Turn a complaint into a short internal note so a person can respond without rereading the thread. The complaint is a long thread. The person who can fix it needs the ask, the fact, and what has already been promised. Turn this complaint into an internal note for the person who will handle it. Include: what they want, what we already promised, and what is still unknown. Do not draft a customer reply that offers money. Do not include a full account number. Complaint, with the name removed: [paste] Promises already made: [list or "none"] A usable draft is an internal note with the ask, the promises, and the gaps. It is not the reply to the customer. A person sends the customer reply. This prompt stops before the offer. If nobody has promised anything, keep that line as none. Do not let the draft assume a refund. Estimate: summarizing one thread is a few minutes. The resolution is separate and is not estimated here. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Text after a missed call URL: https://charlestonaiplaybook.com/prompts/missed-call-text Category: customer-service Kind: template Text after a missed call A short text after you miss a call, with two ways to reach you and no invented answer. You missed the call. A text that answers nothing is still better than silence, if it does not guess the question. Write a text under 240 characters to someone whose call we missed. Do not guess why they called. Offer two real ways to reach us. Business: [name] Ways to reply: [call this number / reply to this text / a link you actually monitor] Hours: [hours] A usable draft says you missed them, names the business, and gives two real ways back. It does not diagnose the job or quote a price. If you do not recognize the number, do not include private details in the text. Send it yourself. This is not an auto-texter. Estimate: the text is under a minute once the hours and the number are in the prompt. The call back is the real time. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Hi, this is [business]. Sorry we missed your call. You can [way 1] or [way 2]. We are here [hours]. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Quote follow-up email URL: https://charlestonaiplaybook.com/prompts/quote-follow-up Category: sales-email Kind: template Quote follow-up email One follow-up email after a quote, with the date it was sent and no new price. The quote went out and the follow-up did not. You want one email that makes it easy to reply yes, no, or later. Write one follow-up email after a quote. Under 120 words. Do not change the price. Do not add a discount. Give them a way to say no. What was quoted: [job or product] Date the quote went out: [date] Price, if you want it repeated: [price or "do not repeat the price"] Your name: [name] A usable draft reminds them what the quote was, repeats the price only if you allowed it, and lets them decline. No “last chance.” One follow-up is politer than five. If you want a sequence, use the estimate follow-up prompt and adapt the trade. If the quote expired, say so only if that is your real rule. Estimate: one email is a few minutes. It does not close the job by itself. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Subject: Your [job] quote from [date] Hello [name], Checking in on the quote we sent on [date] for [job]. [price line or leave out] If you want to go ahead, reply to this email. If you have decided not to, a quick no is welcome too. [your name] Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Note to a past customer URL: https://charlestonaiplaybook.com/prompts/past-customer-note Category: sales-email Kind: prompt Note to a past customer A short note to someone who already bought from you, with one true reason to write. You have not talked to a past customer in a while. A note with no reason is noise. Write a short note to a past customer. Under 100 words. One reason to write, taken from the facts below. No discount unless it is listed. No "we miss you" filler. Customer bought: [what and when, roughly] Reason to write: [a real update, a seasonal reminder, or a question] Business: [name] Do not offer: [list] A usable draft mentions what they bought only in the level of detail you typed, gives one reason, and asks one question. It does not pretend you remember a conversation you did not paste. If the only reason is “we want money,” say the useful thing you actually have, or do not send the note. Do not paste a full purchase history with payment details. Estimate: one note is a few minutes. A campaign to hundreds of people needs a list you maintain, which this prompt does not build. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Cover note for a proposal URL: https://charlestonaiplaybook.com/prompts/proposal-cover-note Category: sales-email Kind: prompt Cover note for a proposal A short cover note that says what the proposal is, what it costs, and what happens next. The proposal is attached and the email says “see attached.” The reader needs the point in the email itself. Write a cover email for a proposal. Under 150 words. State what it covers, the price if provided, and the next step. Do not add a claim about results. Who it is for: [name or role] What the proposal covers: [scope in one or two sentences] Price: [price or "price is only in the attachment"] Next step: [a call on a date, or a reply] Your name: [name] A usable draft is a cover email a busy person can read without opening the file, and it does not promise an outcome. If the price is complicated, say it is in the attachment instead of letting the draft simplify it wrong. Results you hope for are not facts. Leave them out. Estimate: the cover note is a few minutes after the proposal exists. Writing the proposal is the long part and is a different prompt. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Follow-up after a real meeting URL: https://charlestonaiplaybook.com/prompts/introduction-after-meeting Category: sales-email Kind: prompt Follow-up after a real meeting A follow-up email after you actually met someone, with the next step you agreed. You met, you said you would write, and the email waits until it is awkward. You need the note the same day. Write a follow-up email after a meeting that already happened. Under 120 words. Mention one specific thing from the notes. State the next step we agreed. Do not pitch a product we did not discuss. Who: [name] Where or when we met: [fact] One thing they said: [from your notes] Next step we agreed: [step or "none yet"] My name: [name] A usable draft sounds like a person who was in the room. It includes the next step only if you wrote one. It does not attach a brochure they did not ask for. If you did not agree a next step, the email can ask whether a next step is useful. It should not invent a meeting. This is not a cold email. Do not use it on people you have not met. Estimate: the email is a few minutes when the notes are fresh. Waiting a week does not make the draft better. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Opening checklist URL: https://charlestonaiplaybook.com/prompts/opening-sop Category: operations Kind: template Opening checklist Turn rough opening notes into a checklist a new person can follow. Opening the shop is in one person’s head. A new opener needs the steps, the order, and when to stop and call. Turn these rough notes into an opening checklist. Keep my order. Do not add a step I did not mention. End with "stop and call" situations. Place: [shop, office, or site] Who opens: [role] Notes, messy is fine: [paste] A usable draft is a numbered checklist in your order, with a short “stop and call” list. It does not add a corporate safety program you did not describe. Walk it once on a real morning and fix the draft. The first version will miss a lock or a light. Money in the drawer and alarms stay as explicit steps if they are part of your open. Do not leave them implied. Estimate: writing the list from memory is a sitting. The draft cleans notes you already made. The walk-through is extra and worth doing. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Who: [role] Before customers: 1. [step] 2. [step] Stop and call [who] if: - [safety, money, or a problem you will not guess through] Done when: [what good looks like] Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Reorder note to a vendor URL: https://charlestonaiplaybook.com/prompts/vendor-reorder Category: operations Kind: prompt Reorder note to a vendor A reorder email that lists the items, the quantities, and the date you need them. The reorder is a text thread and the vendor ships the wrong count. You need one email with the list. Write a reorder email to a vendor. Use only the items below. Include quantity and the date we need them. Do not add items. Vendor: [name] Ship to: [address or "on file"] Need by: [date] Items: [item, quantity, and the name or SKU you use] Your name: [name] A usable draft is a short email and a list that matches your items one for one. No substitute products. If you are not sure of a SKU, say so in the bracket. Do not let the draft guess a code. You still send it. A draft is not an order until the vendor confirms. Estimate: one reorder email is a few minutes if the counts are already written down. Counting the shelf is separate. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Job post URL: https://charlestonaiplaybook.com/prompts/job-post Category: hiring-hr Kind: template Job post A plain job post with the work, the pay you are willing to publish, and how to apply. The post is either a slogan or a copy of someone else’s ad. Applicants need the work, the hours, and how to apply. Write a job post in plain language, under 250 words. Use only the facts below. Do not ask for a photo, a date of birth, or marital status. Do not say "rockstar" or "family." Title: [title] Business and town: [name, town] The work, in real tasks: [tasks] Hours: [hours] Where: [on site address or "the shop"] Pay you will publish: [range or "pay discussed in the interview"] Must be able to: [skills] How to apply: [email or form] A usable draft says what the person will do this week, the hours, the pay line you approved, and how to apply. It does not rank applicants. You decide who to interview. Do not paste resumes into a chatbot and ask who to hire. If you will not publish the pay, say it is discussed in the interview. Do not invent a range. Estimate: a clear post is a short writing job once you know the tasks and the pay line. Screening people is not part of this estimate. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. [title] — [business], [town] You will: [tasks] Hours: [hours] Where: [where] Pay: [what you will publish] You should be able to: [skills] Apply: [how] We will not ask for a photo or a date of birth. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read it as an applicant. Cut any requirement that is not actually required to do the job. ## Interview questions from the actual work URL: https://charlestonaiplaybook.com/prompts/interview-questions Category: hiring-hr Kind: prompt Interview questions from the actual work Interview questions tied to the tasks in the job, plus what a good answer has to cover. Interviews drift into “tell me about yourself” and you learn nothing about the work. Write 8 interview questions for this job. Each question should map to a task below. For each, say what a complete answer includes. Do not ask about age, family, health, religion, or where someone was born. Do not score a real person. This is only the question list. Job: [title] Tasks: [the real work] What "good" looks like here: [your notes] A usable draft is eight questions about the work, each with a note on what you are listening for. It is not a score for a named candidate. Do not paste a candidate’s resume and ask the tool to judge them. If a question is not about the work, drop it even if it sounds friendly. Estimate: a question list is a short prep. The interview itself is not shorter because the questions were drafted. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## We got your application URL: https://charlestonaiplaybook.com/prompts/application-received Category: hiring-hr Kind: template We got your application A short note that you received an application, with the real next step and no false timeline. Applicants hear nothing. A receipt is enough, if it does not promise an interview you will not give. Write a short email confirming we received an application. Under 80 words. Include the next step only if it is written below. Do not promise an interview. Role: [title] Next step that is true: [we will write either way by a date / we will contact people we want to interview / your real step] Sender: [name] A usable draft confirms the role and the true next step. It does not say “we were impressed” about a person the tool has not seen. If you will not write to people you do not interview, do not let the draft promise that you will. Send it yourself or from the inbox you actually read. Estimate: the note is a minute if the next step is already decided. Deciding the next step is the part that takes the time. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Subject: We received your application for [title] Hello [name], Thanks for applying for [title] at [business]. [true next step] [your name] Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## First-week checklist for a new hire URL: https://charlestonaiplaybook.com/prompts/first-week-checklist Category: hiring-hr Kind: template First-week checklist for a new hire A first-week checklist from the tasks you actually need them to learn. A new hire stands around because the first week was never written down. Make a first-week checklist for a new hire. Use only the tasks below. Group them by day if there are enough. Mark which tasks a person must show them in person. Role: [title] Tasks they must learn: [list] Tools logins they need, by name only: [list, no passwords] Who shows them: [name or role] A usable draft is a day-by-day or task list with an owner for the in-person items. It does not include passwords or a pep talk. Never paste a password into the prompt. Put logins in by the name of the system only. If a task involves cash or safety, mark it as in person even if the draft does not. Estimate: writing the week down once saves the explanation you would repeat. The first time you write it is the long part. Say an hour of thinking, not a measured study. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Role: [title] Day 1: [tasks] — shown by [who] Day 2: Day 3: Day 4: Day 5: In person, not a document: [cash, safety, or your list] Passwords: handed over in person, not in this file. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Invoice reminder URL: https://charlestonaiplaybook.com/prompts/invoice-reminder Category: finance Kind: template Invoice reminder A polite reminder for an unpaid invoice, with the number, the amount, and the due date. The invoice is late and the reminder is either angry or vague. You need the number, the amount, and a way to pay. Write a polite invoice reminder. Include the invoice number, amount, and due date exactly as written. Do not add a late fee or a legal threat unless it is in the facts. Customer: [name] Invoice number: [number] Amount: [amount] Due date: [date] How they can pay: [method] Late fee you are actually charging: [none or the fee] Your name: [name] A usable draft states the invoice, the amount, and how to pay. It is polite. It adds no fee you did not type. This is not a collections letter and not legal advice. If the amount is disputed, a person should write that reply. Do not paste a bank login or a card number. The invoice number is enough. Estimate: one reminder is a few minutes. It does not get you paid by itself. Paste a small table into the free chat. That is enough for one pass. Copilot inside Excel is paid with Microsoft 365. Do not connect a bookkeeping login, and do not paste a full customer list. Subject: Invoice [number] Hello [name], Invoice [number] for [amount] was due [date]. You can pay by [method]. [late fee line only if you typed one] Reply if something looks wrong. [your name] Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Match the amount and the number to your books before you send it. ## Sort a small pile of expenses URL: https://charlestonaiplaybook.com/prompts/expense-sort Category: finance Kind: prompt Sort a small pile of expenses Group a small list of expenses into categories you define, and flag anything unclear. Receipts are a pile. You want them grouped the way your bookkeeper already groups them, with the odd ones flagged. Group these expenses into the categories below. If one does not fit, put it in "ask the bookkeeper" instead of forcing it. Do not invent a tax deduction. Categories we use: [your categories] Expenses: [date, vendor, amount, and what it was for] Period: [month] A usable draft is a grouped list and an “ask” pile. It does not say something is deductible. It does not change an amount. This is not bookkeeping advice and not a tax filing. Your bookkeeper or accountant decides the category that matters. Paste a small month, not an export full of customer names. Your bookkeeper still accepts each line. Estimate: sorting a short month is faster with a first grouping. You or your bookkeeper still have to accept each line. Paste a small table into the free chat. That is enough for one pass. Copilot inside Excel is paid with Microsoft 365. Do not connect a bookkeeping login, and do not paste a full customer list. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Weekly cash note URL: https://charlestonaiplaybook.com/prompts/weekly-cash-note Category: finance Kind: prompt Weekly cash note A one-page note on money in, money out, and what you have to decide this week. You know the week felt expensive. You need it in three numbers and the decisions only you can make. Write a one-page weekly cash note from these figures. Money in, money out, what is due in the next 7 days, and up to 3 decisions. Do not forecast beyond the numbers given. Do not give tax advice. Period: [week] Money in: [amount and source notes] Money out: [amount and what it was] Due in 7 days: [bills you listed] Cash on hand, if you want it included: [amount or "leave out"] A usable draft repeats your figures, lists the bills you said are due, and phrases decisions as questions. It does not predict next month’s sales. If a bill is not in the paste, it should not appear as due. This is not a cash-flow model. It is a note for you. Estimate: the note is a few minutes after you have the figures. Getting the figures is the bookkeeping, and this prompt does not replace it. Paste a small table into the free chat. That is enough for one pass. Copilot inside Excel is paid with Microsoft 365. Do not connect a bookkeeping login, and do not paste a full customer list. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## What to hand the bookkeeper URL: https://charlestonaiplaybook.com/prompts/bookkeeper-packet Category: finance Kind: prompt What to hand the bookkeeper A checklist of what to send your bookkeeper this month, from the accounts you actually have. Month end is a scavenger hunt. You want the list of files before you email a messy folder. Make a checklist of files to send a bookkeeper for this month. Use only the accounts and tools I list. Do not tell me to create an account I do not have. Month: [month] Bank accounts: [names only] Card accounts: [names only] Sales system: [name or none] Payroll system: [name or none] Questions I already have: [list] A usable draft is a checklist of exports and questions, named the way you named the accounts. It does not include a tax strategy. Do not paste passwords or full accounts into the chat. Names of systems are enough. Ask your bookkeeper if they want a different list. Their process wins. Estimate: the checklist is short. Downloading the files is the time, and it is still yours. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Prep list from tonight’s covers URL: https://charlestonaiplaybook.com/prompts/prep-list Category: restaurants Kind: template Prep list from tonight’s covers A prep list for tomorrow from tonight’s covers and the items you actually prep. Tomorrow’s prep is a guess when the covers are sitting on a ticket and the list is blank. Draft tomorrow's prep list from tonight's numbers. Use only the items I say we prep. Do not invent a recipe or a par level I did not give. Tonight's covers or item counts: [numbers] Items we prep: [item and how you count it, for example quarts or portions] Anything we ran out of: [list or none] Day of week tomorrow: [day] A usable draft is a list of your items with amounts tied to the counts you gave. It should show the arithmetic in words you can check. It is not a recipe. marketing/posts-week1-2.md tells restaurant owners to copy a prep-list prompt from the restaurants page. That prompt was not in the repo. This is that prompt. If you do not know your portions per cover, do not let the draft invent them. Put your own rule in the item line. Estimate: the list is a few minutes if you know your portions. If you do not, the prompt will not discover them. The social draft did not measure this. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. For: [tomorrow's date] Covers or counts used: [numbers] Item | Rule you use | Amount to prep [item] | [your rule] | [amount] 86 or watch: [items] Written for this library. The week 1–2 social draft pointed at a restaurants prep prompt that was not on the site. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Check the amount against your own rule. If the draft skipped the rule, do not cook from it. ## Tonight’s specials, in your words URL: https://charlestonaiplaybook.com/prompts/specials-post Category: restaurants Kind: prompt Tonight’s specials, in your words A short specials post from the dishes you are actually serving and the prices you set. The special is decided at 3 and the post goes up at 3:40, or not at all. Write a short specials post and a one-line phone answer. Use only these dishes and prices. Mention an allergen only if I listed it. Do not say "limited" unless I said there is a count. Restaurant: [name] Specials: [dish, price, and a true description] Count limit: [a number or "no scarcity line"] Allergens you want named: [list or none] A usable draft names the dish and the price you typed, in a few lines you could post and a sentence a host could say. No fake scarcity. If the price is not final, do not post the draft. Allergens are not a place to guess. If you did not list one, the draft should not add one. Estimate: the post is a couple of minutes after the specials are decided. Deciding the specials is the kitchen’s time, not this estimate. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Holiday hours in three places URL: https://charlestonaiplaybook.com/prompts/holiday-hours Category: restaurants Kind: template Holiday hours in three places The same holiday hours, written for the door, the website, and a Google post. Holiday hours get posted in one place and not the others, and the versions disagree. Write the same holiday hours three ways: a sign for the door, a website sentence, and a short Google Business Profile post. Use only the hours below. Do not add an event. Business: [name] Dates and hours: [list] What is closed: [list] Phone: [number or "do not include"] A usable draft says the same hours three times, in three lengths. The dates match. There is no party or sale you did not mention. Update the Google listing yourself. A post does not change the hours field. Check both. If two locations differ, run the prompt twice. Do not average them. Estimate: three versions of a fact you already decided is a few minutes. The arguing about whether you are open is not included. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Door sign: [business] will be [open/closed] on [date], [hours]. Website: [one sentence] Google post: [short version] Hours field to type into Google yourself: [hours] Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Listing description from the fact sheet URL: https://charlestonaiplaybook.com/prompts/listing-description Category: real-estate Kind: prompt Listing description from the fact sheet A listing description that uses the fact sheet and does not add a feature. The description either copies the last house or adds a view the house does not have. Write a listing description under 150 words from this fact sheet only. Include the neighborhood, beds, baths, and price if they are on the sheet. Do not mention schools, flood, or renovations unless they are on the sheet. Fact sheet: [paste] A usable draft describes only what is on the sheet, in sentences a person would say. No “charming” stacked on a feature you did not list. If the sheet does not mention a garage, the description does not get a garage. Fair housing rules are yours to follow. Cut any line about who the neighbors are or who the home is “perfect for” if it describes people rather than the property. Estimate: one description is a short edit if the fact sheet is complete. A missing fact sheet means you are not ready for the prompt. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Note after a showing URL: https://charlestonaiplaybook.com/prompts/showing-follow-up Category: real-estate Kind: prompt Note after a showing A short note after a showing that asks one question and does not invent interest. The showing ended and the follow-up is either pushy or blank. Write a short follow-up after a showing. Under 100 words. Mention the property address and one thing from my notes. Ask one question. Do not say they loved it unless my notes say that. Address: [address] Who: [first name] What I observed: [notes] Next step I can actually offer: [another time / a question / none] A usable draft thanks them, mentions a real detail from your notes, and asks one question. It does not claim they are ready to write. If your notes are only “they were quiet,” say less. Do not upgrade quiet into interest. Do not include lockbox codes. Estimate: the note is a few minutes. It is not a transaction. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Open house follow-up URL: https://charlestonaiplaybook.com/prompts/open-house-note Category: real-estate Kind: prompt Open house follow-up A follow-up to open-house sign-ins that offers one next step and no pressure. The sign-in sheet is a pile of names by Sunday night. Monday needs one clear note. Write one follow-up email for people who came to an open house. Under 120 words. Include the address and one next step. Do not say the house is about to sell unless that fact is below. Address: [address] Open house date: [date] Next step: [a question, a link to the listing, or another time] Fact I will stand behind: [one fact or "none"] Sign off: [name] A usable draft is one email you can send to the list, with the address and a single next step. No fake urgency. Use it only for people who signed in. Do not turn it into a blast to a list they did not join. If you personalize, do that part yourself. The draft is the common version. Estimate: the common email is a few minutes. Personal lines for each guest are extra and are not in this estimate. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Service estimate email URL: https://charlestonaiplaybook.com/prompts/service-estimate Category: home-services Kind: template Service estimate email An estimate email with the work, the price, and what is not included. The price was said on the porch and the email never went out, or it went out without the exclusions. Write an estimate email. Include the work, the price, and what is not included. Do not add a warranty or a start date unless I wrote one. Customer: [name] Trade: [plumbing / electrical / painting / other] Work: [what you will do] Price: [price] Not included: [list] Start date: [date or "not promised"] How long the price lasts: [your rule or "do not state a deadline"] Your name: [name] A usable draft is an email the customer can accept or decline. The price matches. Exclusions are visible. No warranty you did not type. If the job may change when you open a wall, say that in the “not included” line yourself. Do not hope the draft infers it. You send it. Keep a copy of what you sent. Estimate: the email is a few minutes after you have a price. Pricing the job is the long part and is not this prompt. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Subject: Estimate for [work] Hello [name], Work: [what you will do] Price: [price] Not included: [list] Start: [date or "we will set a date if you accept"] This price: [how long it lasts, or leave out] Reply to accept or to ask a question. [your name] [business] Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Maintenance reminder URL: https://charlestonaiplaybook.com/prompts/maintenance-reminder Category: home-services Kind: prompt Maintenance reminder A reminder for maintenance you actually offer, with a way to book and no scare tactic. Past customers need a reminder before the season, and the reminder should not invent a failure. Write a maintenance reminder for past customers. Under 100 words. Describe only the service below. Do not say their equipment will fail. Do not invent a discount. Service: [what you do] Season or timing: [when] How to book: [phone or link] Price, if you publish it: [price or "do not mention price"] Business: [name] A usable draft says what you do, when it is useful, and how to book. It does not threaten a breakdown. Send it to customers who had the work, not a purchased list. If you have no open calendar, do not send a reminder that you cannot fulfill. Estimate: the reminder text is a few minutes. The list of who should get it is your records, and that is the longer part. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## On-my-way text URL: https://charlestonaiplaybook.com/prompts/on-my-way-text Category: home-services Kind: prompt On-my-way text A text that you are on the way, with a window you can keep. Customers wait because nobody said the truck was coming. The text has to match the window you can keep. Write a short "on my way" text. Include the window below and a way to reply. Do not promise an earlier time. Business: [name] Window: [for example 1 to 3] Who is coming, first name only if you want it included: [name or "a technician"] Reply number: [number] A usable draft is one or two sentences with the window and the number. It does not say “in five minutes” unless you wrote that. If you are late, send a new text. Do not reuse a window you already missed. Leave last names and job details out of the text. Estimate: the text is seconds once the window is true. The driving is not part of the estimate. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Product descriptions for what you sell URL: https://charlestonaiplaybook.com/prompts/product-descriptions Category: retail Kind: template Product descriptions for what you sell Short descriptions for products you already sell, from facts you supply. The shelf has a product and the website has a blank. You need a plain description, not a slogan. Write a product description under 60 words for each item. Include the material, the size, and the price if I gave them. Do not claim "best" or a health benefit. Do not invent a detail. Shop: [name] Items: [name, material or contents, size, price, and one true detail] A usable draft is one short paragraph per item, and a shopper could check every claim against the product in your hand. The retail guide suggests starting with descriptions for products you already sell. It says twenty as an example of a pile, not a result. If you do not know the material, leave it out. Do not guess a fabric. Estimate: a handful of descriptions is a short editing session. A whole catalog is as long as the catalog. This is not a measured hours-saved figure. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. [product name] [one or two sentences: what it is, material or contents, size] Price: [price] [shop name] Have AI draft descriptions for your 20 best-selling products, then edit them in your own voice. Original to this library. The retail guide describes drafting descriptions as a first step. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Reply to a return request URL: https://charlestonaiplaybook.com/prompts/return-reply Category: retail Kind: prompt Reply to a return request A reply to a return request that follows the policy you typed and does not invent a new one. A customer wants a return. The reply should match the policy on the receipt, not a policy the chat prefers. Write a reply to this return request. Follow only the policy below. If the request does not fit the policy, say what we can do instead, and only if I wrote an alternative. Do not apologize for a fact we have not checked. Request: [paste, name removed] Policy: [your return policy in a few lines] Alternative you allow: [exchange / store credit / none] Sign off: [name] A usable draft applies your policy to the request and offers only the alternative you allowed. It does not invent a 30-day window. If you do not have a written policy, write the rule you will stand behind in the bracket before you generate the reply. A person sends it. Keep the order number out of a public review reply. This one can stay in email. Estimate: one reply is a few minutes when the policy is already written. Writing the policy is separate. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## End-of-shift note URL: https://charlestonaiplaybook.com/prompts/shift-close-note Category: retail Kind: prompt End-of-shift note A close note for the next shift: what sold, what broke, and what to reorder. The next shift walks in blind. You need three lists, not a story. Turn these close notes into a note for the next shift. Three lists: what ran low, what broke or needs a person, and what can wait. Do not add tasks. Notes: [paste] Date: [date] A usable draft is three short lists taken from the notes. The next person can read it in a minute. Cash counts stay out of a general chatbot. Put “drawer counted” without the amount if you need to. If something is a safety issue, call the person. Do not leave it only in the note. Estimate: the note is a couple of minutes at close. It is not a full inventory. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Shelf card for one product URL: https://charlestonaiplaybook.com/prompts/shelf-talker Category: retail Kind: prompt Shelf card for one product A short shelf card with the product name, one true fact, and the price. The product needs a card and the card should not become an essay or a claim you cannot support. Write a shelf card. Two sentences maximum, plus the price on its own line. One true fact from the notes. No "best" and no health claim. Product: [name] Fact: [one fact] Price: [price] A usable draft fits on a small card: name, one fact, price. You can read it from a step away. Print the price you are actually charging today. If the fact is a guess, do not print the card. Estimate: one card is a minute. A wall of cards is a longer print job, not a longer prompt. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Recap after a discovery call URL: https://charlestonaiplaybook.com/prompts/discovery-recap Category: professional-services Kind: template Recap after a discovery call A recap email after a first call: what they need, what you will do next, and what you will not do. The first call ends and both sides remember a different scope. A recap keeps the next step small and clear. Write a recap email after a discovery call. Under 150 words. Include what they said they need, the next step I promised, and one thing that is out of scope if I listed it. Do not quote a price unless it is below. Client: [name or company] What they need: [from your notes] Next step I promised: [step and date if any] Out of scope: [list or "not discussed"] Price quoted: [amount or "no price quoted"] My name: [name] A usable draft is a recap the client can correct. It separates the need, the next step, and the out-of-scope line. No price you did not quote. Send it the same day, while you can still tell a bad sentence from the call. If they reply with a correction, the correction wins. Do not defend the draft. Estimate: the recap is a few minutes from notes. It can prevent a longer argument later. That prevention is not a number I can honestly give you. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Subject: Recap of our call Hello [name], You said you need [need]. I will [next step] by [date or "with no date promised"]. Not in this next step: [out of scope]. [price line only if you quoted one] Reply if I missed something. [your name] Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Scope of work URL: https://charlestonaiplaybook.com/prompts/scope-of-work Category: professional-services Kind: template Scope of work A one-page scope: what is included, what is not, the price, and how you accept a change. The work starts from a conversation. A one-page scope is what you wish you had when the extra request shows up. Draft a one-page scope of work from these notes. Sections: included, not included, price, timeline, and how a change is approved. Do not add a deliverable I did not list. This is a draft, not a contract. Client: [name] Included: [list] Not included: [list] Price: [price] Timeline: [dates or "dates not set"] Change rule: [your rule or "a change needs a written yes and a price"] A usable draft is one page with those five sections. A lawyer did not write it. You do not send it as a contract unless someone qualified says so. Say it is a draft in the email. It is not legal advice and it is not a substitute for counsel if the job is large or risky. If the timeline is not real, leave it unset. A fake date becomes the fight. Estimate: a page from notes you already agreed is a short writing job. Negotiating the scope is the long part and happens with the client, not in the chat. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Scope for [client] Included: - [item] Not included: - [item] Price: [price] Timeline: [dates or not set] A change needs: [written yes and a price, or your rule] Draft for discussion, not a signed contract by itself. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Intake questions for a new client URL: https://charlestonaiplaybook.com/prompts/intake-questions Category: professional-services Kind: prompt Intake questions for a new client The questions you ask before you take a new client, written so they can answer them. The first email asks for everything and gets a paragraph back. You need the few questions that change whether you take the work. Write an intake email with no more than 7 questions. Each question should help me decide whether I can do the work or how to scope it. Do not ask for a Social Security number, a password, or medical detail. Use my services below. Services I offer: [list] What I will not take: [list] How they should reply: [email] A usable draft is a short email with seven or fewer questions, in plain language, matched to the services you listed. If a question does not change your yes or your price, cut it. Tell them not to send sensitive files until you have a place for them. Estimate: the question list is a short edit. Reading their answers is the work, and it should stay with you. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Google Business Profile description URL: https://charlestonaiplaybook.com/prompts/gbp-description Category: local-seo Kind: template Google Business Profile description A description for your Google Business Profile from facts a customer can check. The Google description is blank or it is a paragraph of adjectives. You need what you do, where, and how to start. Write a Google Business Profile description. Short enough to read on a phone. Use only the facts below. Do not claim a ranking, an award, or a year in business unless it is listed. Do not stuff a list of towns. Business: [name] Town: [town] What you do, in plain words: [services] Who it is for: [customers] How to start: [call, book, or visit] Hours: [hours] Fact you can prove: [one fact or "none"] A usable draft says what you do, where, and how to start, in a few sentences. It does not say you are the best, and it does not list every neighborhood. Google changes the product. Paste the draft into the description field yourself and see if it fits. If the field cuts it off, shorten it. A description does not set your hours. Update the hours field separately. Estimate: the description is a few minutes of editing. It is not a ranking promise and I am not estimating a change in views. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. [business] in [town] [what you do]. [who it is for]. [how to start]. [one provable fact, or leave out]. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Four Google Business Profile posts URL: https://charlestonaiplaybook.com/prompts/gbp-week-posts Category: local-seo Kind: template Four Google Business Profile posts Four Google posts for the month from updates that are actually true. The Google profile goes quiet. You need a few posts that match the business, not a daily content machine. Write four Google Business Profile posts for this month. Each under 80 words. Each must use one update from the list. If I gave fewer than four updates, write fewer posts. Do not invent an event or a sale. Business: [name] Town: [town] Updates that are true: [list] What a customer should do next: [call, book, or visit] A usable draft is up to four short posts, each tied to an update you listed, with a next step you can fulfill. Post them yourself on the weeks they are true. A post about a special that ended is worse than no post. Do not promise that posting four times will change where you rank. This page does not claim that. Estimate: four short posts are a few minutes once the updates are real. Inventing updates is not time saved. Do not do it. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Post 1 — [update] [words] Next step: [action] Post 2: Post 3: Post 4: Skip a post if the update is not true that week. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Questions and answers for your Google profile URL: https://charlestonaiplaybook.com/prompts/gbp-questions Category: local-seo Kind: prompt Questions and answers for your Google profile Q&A pairs for the questions customers already ask, ready to paste into your Google profile. People ask questions on your Google profile and the answer is blank, or a stranger answered first. Turn these customer questions into short Q&A pairs I can post on my Google Business Profile. Answer only from the facts. If a fact is missing, write "ANSWER NEEDED" instead of guessing. Business: [name] Facts: [hours, parking, services, prices you will publish] Questions: [paste] A usable draft is a pair for each question you pasted. Missing facts stay marked ANSWER NEEDED. Answers are short enough to read on a phone. You post the answer from the business profile so it shows as the owner. The draft does not log in for you. Delete any answer you would not say at the counter. Estimate: a short list of questions is a few minutes to edit. Watching the profile for new questions is ongoing and is not part of this estimate. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Service list for your Google profile URL: https://charlestonaiplaybook.com/prompts/gbp-services Category: local-seo Kind: prompt Service list for your Google profile A clean list of services and prices you are willing to publish on your Google profile. The service list is either empty or a dump of every phrase you hope to rank for. Make a service list for a Google Business Profile. One line per service I actually offer. Include a price only if I wrote one. Do not add a service to chase a search term. Services I offer: [list] Prices I will publish: [price next to the service, or "no prices"] Services I will not list: [list] A usable draft is a clean list of services you named, with prices only where you gave them. Nothing extra for keywords. If you do not offer it this month, leave it off. A profile that over-claims creates calls you cannot take. Type the list into the profile yourself and match the names to what you put on the website. Estimate: cleaning a list you already have is a short pass. It is not an SEO campaign. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Service-area page outline URL: https://charlestonaiplaybook.com/prompts/service-area-page Category: local-seo Kind: prompt Service-area page outline An outline for a page about the areas you actually serve, without a fake town list. You serve a few towns and the website says nothing, or it says every town in the region. Outline one page about where we serve. Use only the towns below. For each town, one sentence on the work we do there if I wrote it, otherwise a single shared sentence. Do not add towns. Do not claim a ranking. Business: [name] Base: [town] Towns we actually serve: [list] Work: [services] A job we did that I can name: [one example or "do not name a job"] A usable draft is a page outline: who you are, the towns you listed, the work, and how to ask for a visit. No extra cities. A town you will not drive to does not belong on the page, even if people search it. This is an outline. You still publish it on your site and you still answer the phone. Estimate: the outline is a short edit. Writing the real page and putting it on the site is more than the outline. I am not estimating a change in traffic. The free chat is enough for one draft. ChatGPT, Claude, Gemini, and the free Microsoft Copilot chat can each do this. A paid plan only helps if you hit a usage limit. Copilot inside Word, Excel, or Outlook is a separate paid Microsoft 365 feature. You do not need it to try this once. Original to this library. Copy the prompt. Copy the prompt on this page into a free chat. Fill every bracket. Replace each [bracket] with a fact from your own notes. If you cannot fill one, delete that line instead of guessing. Edit before you use it. Read the draft against your notes. Delete any price, date, name, or promise you did not supply. You decide what gets sent. ## Industry guides ## AI for Restaurants in Charleston URL: https://charlestonaiplaybook.com/ai-for/restaurants Industry page: https://charlestonaiplaybook.com/industries/restaurants-and-hospitality Charleston restaurants use AI first on the phone. Katsubō in Park Circle has an AI attendant for takeout and reservation calls, and Charleston Hospitality Group uses Claude across marketing, guest messages and training. Start with the calls and messages your staff answers fifty times a week. Q: How are Charleston restaurants using AI? A: Mostly for phone calls, guest messages, marketing drafts and making sense of reviews. The examples below each link to a public source. Q: What should a restaurant automate first? A: The repeat questions: hours, takeout, reservations, parking. Write down the 20 most common ones and their answers before you buy any tool. Q: Will guests mind talking to an AI? A: Some will. Katsubō’s owners told the Post and Courier most callers are fine, and a few hang up. Always give callers a way to reach a person. Q: Do I need special software? A: No. You can test the idea for free by drafting answers and scripts with ChatGPT, Claude or Gemini first. ## AI for Real Estate in Charleston URL: https://charlestonaiplaybook.com/ai-for/real-estate Industry page: https://charlestonaiplaybook.com/industries/real-estate Charleston real estate teams use AI to keep new leads warm until they’re ready to talk, and to cut admin. Jeff Cook Real Estate runs a dedicated team that takes over AI-nurtured leads, and the Kaufman Group in Summerville is building its own tools to take repetitive work off agents. Q: How do Charleston real estate agents use AI? A: For first outreach and follow-up with new leads, drafting listing copy, and handling admin steps between contract and closing. Q: Does AI replace the agent? A: Not in these examples. AI handles early follow-up and paperwork, and agents take over when a client is ready. Q: What’s an easy first step? A: Map every admin step from signed listing agreement to live listing, then mark which ones AI could draft. Q: Are the results verified? A: Each entry links to its source. Numbers from a team’s own blog or a vendor are labeled that way. ## AI for Healthcare in Charleston URL: https://charlestonaiplaybook.com/ai-for/healthcare Industry page: https://charlestonaiplaybook.com/industries/healthcare The biggest healthcare AI example in Charleston is MUSC Health. Its AI agent, Emily, handles appointments, billing questions and pharmacy refills by voice and chat, and SoundHound reports 2.2 million interactions a year. Smaller practices can start with the same idea: answer the routine questions automatically and send the rest to staff. Q: How does MUSC use AI with patients? A: An AI agent called Emily, built on SoundHound and integrated with Epic, handles routine calls and chats such as appointment changes, billing and refills. Q: Can a small practice do this? A: Start smaller. List your front desk’s most common non-clinical questions and write clear answers. That becomes the knowledge base for any phone or chat tool. Q: What about privacy? A: Keep patient data out of general-purpose AI tools unless your vendor signs the right agreements. Use AI for non-clinical, non-identifying work first. Q: Where do the numbers come from? A: From SoundHound’s published case study. They are vendor-reported. ## AI for Hotels & Vacation Rentals in Charleston URL: https://charlestonaiplaybook.com/ai-for/hospitality Industry page: https://charlestonaiplaybook.com/industries/hotels-and-short-term-rentals Charleston hotels and rental managers use AI mainly to set prices. The Dewberry uses IDeaS to price rooms without a dedicated revenue manager, and Dunes Properties used PriceLabs for dynamic pricing on vacation rentals. If you have even one rental, compare your rates to five nearby listings before paying for a tool. Q: How do Charleston hotels use AI? A: Mostly for revenue management: software that sets nightly rates and availability from demand data. Q: Is AI pricing worth it for one rental? A: Test first. Compare your rates with five similar listings week by week and ask an AI tool where you look underpriced. Q: Can AI write guest messages? A: Yes. Check-in notes, house rules and review replies are good first tasks. Keep a person on anything about refunds or damage. Q: Are the results verified? A: The Dewberry and Dunes results come from the software vendors’ own case studies and are labeled vendor-reported. ## AI for Home Services in Charleston URL: https://charlestonaiplaybook.com/ai-for/home-services Industry page: https://charlestonaiplaybook.com/industries/home-and-business-services Charleston home service businesses use AI to stop losing work in follow-up. LimRic Plumbing, Heating & Air automated its estimate follow-up, and Mount Pleasant’s Renoverse AI turns builders’ voice notes into clean records and follow-up emails. Charleston Telecom in Summerville uses an AI agent to triage after-hours calls. Q: What should a contractor automate first? A: Estimate follow-up. Most jobs are lost because nobody followed up a third time. A simple text and email sequence fixes that. Q: Can AI answer after-hours calls? A: Yes. Charleston Telecom’s Allsio routes urgent calls to the on-call person and holds the rest for morning. Q: Do I need to be technical? A: No. Start by writing your follow-up messages and call rules with ChatGPT or Claude, then look for a tool that connects to the CRM you already use. Q: Are the results verified? A: LimRic’s numbers come from the vendor’s case study and are labeled vendor-reported. ## AI for Law Firms in Charleston URL: https://charlestonaiplaybook.com/ai-for/legal Industry page: https://charlestonaiplaybook.com/industries/legal Charleston is home to one of the best-known legal AI tools for client communication. Case Status, based on Daniel Island and North Charleston, drafts replies to client messages and translates them. Its announcement says a staff member reviews each reply before it is sent. For a small firm, the easy win is plain-English client updates. Q: How do Charleston law firms use AI? A: The Case Status announcement describes pre-drafted replies to client messages and translation. A staff member reviews each reply before it is sent. Q: Does AI send messages to clients on its own? A: Not in Case Status. Staff review and edit every suggested reply before sending. Q: Where can lawyers learn more locally? A: AI Era 2.0, a two-day event for law firms, runs November 5–6 at Case Status HQ on Daniel Island. It’s on the events page. Q: What’s a safe first step? A: Use AI to rewrite updates you’ve already written into plain English. Don’t paste confidential client details into general-purpose tools. ## AI for Retail in Charleston URL: https://charlestonaiplaybook.com/ai-for/retail Industry page: https://charlestonaiplaybook.com/industries/retail Charleston retailers use AI to let customers create something themselves. Dream It Print It in the Citadel Mall lets shoppers design logos and art with AI and prints them the same day, and the owner says most of what he prints is AI art. Product descriptions and social posts are easy first steps for any shop. Q: How do Charleston shops use AI? A: For customer-designed products, product descriptions, social posts and answering common questions. Q: What’s a quick win for a small store? A: Have AI draft descriptions for your 20 best-selling products, then edit them in your own voice. Q: Is AI art a real business? A: Dream It Print It built its model around it. The owner told SCBiz about 90% of what he prints is AI art. Q: How can I get my shop listed? A: Send it through the submit page with a public link. Every entry is checked before it goes live. ## Industries ## Restaurants & Hospitality URL: https://charlestonaiplaybook.com/industries/restaurants-and-hospitality Examples: 4 Charleston restaurants mostly use AI on the phone and in the back office: answering calls about hours, takeout and reservations, drafting guest replies, and making sense of reviews. ## Hotels & Short-Term Rentals URL: https://charlestonaiplaybook.com/industries/hotels-and-short-term-rentals Examples: 2 Charleston hotels and rental managers use AI mainly for pricing. Revenue tools like IDeaS and PriceLabs set nightly rates from demand data instead of guesswork. ## Healthcare URL: https://charlestonaiplaybook.com/industries/healthcare Examples: 2 The biggest healthcare example in Charleston is MUSC, where an AI agent handles millions of routine patient calls and chats each year so staff can take the hard ones. ## Local Government URL: https://charlestonaiplaybook.com/industries/local-government Examples: 3 Lowcountry towns and counties use AI chat assistants, several built by Charleston-based Citibot, to answer residents around the clock in dozens of languages. ## Home & Business Services URL: https://charlestonaiplaybook.com/industries/home-and-business-services Examples: 3 Charleston service businesses use AI to answer after-hours calls, follow up on estimates automatically and turn job-site voice notes into clean records. ## Retail URL: https://charlestonaiplaybook.com/industries/retail Examples: 1 Charleston retailers use generative AI to let customers design something themselves, then produce it the same day. ## Tech & Manufacturing URL: https://charlestonaiplaybook.com/industries/tech-and-manufacturing Examples: 6 Charleston tech companies build AI into the products local and national customers use, from Blackbaud and Benefitfocus on Daniel Island to startups like Atapic and Zom AI. ## Education URL: https://charlestonaiplaybook.com/industries/education Examples: 2 Charleston County schools are piloting AI for teachers under a board-approved policy that keeps people in charge of high-stakes decisions. ## Legal URL: https://charlestonaiplaybook.com/industries/legal Examples: 2 Charleston’s best-known legal AI comes from Case Status on Daniel Island: AI that drafts client updates and replies for staff to review before anything is sent. ## Real Estate URL: https://charlestonaiplaybook.com/industries/real-estate Examples: 2 Charleston real estate teams use AI to nurture new leads until they’re ready to talk, and to take admin and listing setup off agents. ## Marketing & Media URL: https://charlestonaiplaybook.com/industries/marketing-and-media Examples: 1 Local media uses AI to produce ads at volume, like The Post and Courier’s automated real estate listing ads. ## Examples ## Charleston Hospitality Group (Toast! All Day, Eli's Table, John King Grill) URL: https://charlestonaiplaybook.com/use-cases/chg-claude Location: Charleston/Summerville/Mt Pleasant Industry: Restaurants & Hospitality Tool: Anthropic Claude What it does: Spent 1+ year using Claude in marketing, guest communications, operations, training and business intelligence; joined the Claude Partner Network Result: First Lowcountry hospitality company in the Claude Partner Network (June 2026) Prompt: You are the guest-communications assistant for our restaurant group. Draft replies to these catering and event inquiries in our warm Southern voice, flag anything needing a manager, and list follow-up dates: [paste inquiries] Source: https://scbiz.com/charleston-hospitality-group-anthropic-claude-network/ Checked: 2026-10-15 ## Katsubō Chicken & Ramen URL: https://charlestonaiplaybook.com/use-cases/katsubo-kat Location: North Charleston (Park Circle) Industry: Restaurants & Hospitality Tool: AI phone attendant ("Kat"), later spun out as Noodl What it does: An AI phone attendant answers takeout, reservation, hours and hiring questions Result: Staff can focus on guests in the room; owners now sell the tech to other restaurants as Noodl Prompt: Write a phone-attendant script for my restaurant covering hours, takeout, reservations, and job inquiries, in a playful personality. Include when to transfer to a human: [details] Source: https://www.postandcourier.com/food/restaurants-north-charleston-artificial-intelligence/article_1ce37b4c-fc01-46b2-9c58-cb901f0048ce.html Checked: 2026-10-15 ## TasteSignal.ai (College of Charleston professor) URL: https://charlestonaiplaybook.com/use-cases/tastesignal Location: Charleston Industry: Restaurants & Hospitality Tool: Proprietary AI ranking algorithm What it does: Ranks 240 Charleston restaurants in 16 categories, using critic reviews, crowd sentiment, trends, consistency and local relevance Result: Updated monthly; used as a live case study in a 40-student class Prompt: Summarize recent reviews of my restaurant into the top 3 praised items, top 3 complaints, and one fix to try this week: [paste reviews] Source: https://www.postandcourier.com/food/taste-signal-ai-best-charleston-sc-restaurants/article_06bbe84c-6694-4842-ad6c-e70fa7ec87dd.html Checked: 2026-10-15 ## The Dewberry Charleston URL: https://charlestonaiplaybook.com/use-cases/dewberry-ideas Location: Charleston Industry: Hotels & Short-Term Rentals Tool: IDeaS G3 RMS (machine-learning revenue management) What it does: An ML system handles pricing, rate availability and overbooking, with no dedicated revenue manager Result: Year-over-year gains in ADR, RevPAR and occupancy (vendor success story) Prompt: Given these competitor rates and our occupancy forecast for the next 30 days, suggest nightly rates and explain the reasoning: [data] Source: https://ideas.com/success-story/the-dewberry-charleston/ Checked: 2026-10-15 ## Dunes Properties of Charleston URL: https://charlestonaiplaybook.com/use-cases/dunes-pricelabs Location: Charleston beaches Industry: Hotels & Short-Term Rentals Tool: PriceLabs dynamic pricing What it does: Dynamic pricing for vacation rentals Result: Vendor-reported: ADR up about 50%; one property went from $18k to $20k Prompt: Compare my rental's listing to these 5 top local comps and tell me where I'm underpriced and what amenities I'm missing: [paste] Source: https://hello.pricelabs.co/blog/how-a-property-manager-uses-pricelabs/ Checked: 2026-10-15 ## MUSC Health URL: https://charlestonaiplaybook.com/use-cases/musc-emily Location: Charleston Industry: Healthcare Tool: SoundHound AI agent "Emily", integrated with Epic What it does: Handles appointments, billing, parking questions and (2026) pharmacy refills by voice and chat Result: 2.2M interactions/yr; 4.3/5 NPS; billing abandonment down up to 40% (vendor story) Prompt: List the 20 most common questions our front desk gets and write short, accurate answers plus when to hand off to staff: [paste call notes] Source: https://www.soundhound.com/resource/from-appointments-to-refills-musc-healths-expansion-of-ai-enabled-patient-access-capabilities-with-emily Checked: 2026-10-15 ## Town of Mount Pleasant URL: https://charlestonaiplaybook.com/use-cases/mtp-sawyer Location: Mount Pleasant Industry: Local Government Tool: "Sawyer" virtual assistant by Citibot (Charleston company) What it does: 24/7 resident help by web, text and phone: service requests, trash schedules, potholes Result: 70+ languages on web and text Prompt: Turn our FAQ page into a chatbot knowledge base: short Q&A pairs, plus a list of questions that should always go to a staff member: [paste FAQ] Source: https://www.yahoo.com/news/articles/meet-sawyer-mount-pleasant-ai-024138859.html Checked: 2026-10-15 ## Dorchester County Water & Sewer URL: https://charlestonaiplaybook.com/use-cases/dorchester-mani Location: Dorchester County Industry: Local Government Tool: "Mani" generative AI chat by Citibot What it does: 24/7 multilingual web chat for water and sewer customers Result: Supports 75 languages Prompt: Translate these 5 customer-service answers into Spanish and Vietnamese in plain, friendly language: [paste] Source: https://www.postandcourier.com/journal-scene/community-news/county-launches-multilingual-chat-assistant/article_7fe59c41-15c8-4a66-addf-9743116dde39.html Checked: 2026-10-15 ## Charleston Telecom Solutions URL: https://charlestonaiplaybook.com/use-cases/chs-telecom-allsio Location: Summerville Industry: Home & Business Services Tool: Allsio (in-house AI voice + SMS, built on OpenAI and Deepgram) What it does: After-hours AI call triage in place of a live answering service; SMS agents and voice campaigns Result: Launched March 2026; also sells it to their own business customers Prompt: Write an after-hours call triage script: which calls are emergencies to route on-call, and which to log for the morning, for my [business type]. Source: https://www.datagate-i.com/case-studies/charleston-telecom-solutions-2026/ Checked: 2026-10-15 ## Dream It Print It (Citadel Mall) URL: https://charlestonaiplaybook.com/use-cases/dream-it-print-it Location: West Ashley Industry: Retail Tool: AI image generation + UV printing What it does: Customers design logos and art with AI and get them printed the same day, with no minimums Result: Owner says about 90% of what he prints is AI art Prompt: Give me 5 logo concepts for a [business] in Charleston, described precisely enough to paste into an image generator. Source: https://scbiz.com/graphic-artist-embraces-disruptive-ai-technology-with-charleston-shop/ Checked: 2026-10-15 ## Omnisight URL: https://charlestonaiplaybook.com/use-cases/omnisight Location: Daniel Island Industry: Tech & Manufacturing Tool: Edge AI radar + video traffic sensor (NVIDIA GPU) What it does: Detects and classifies vehicles to manage intersections and parking; made in Charleston Result: Analyzes traffic 20 times per second; online dashboard Prompt: Explain in plain English how our foot-traffic or sales data by hour could change our staffing schedule: [paste data] Source: https://scbiz.com/traffic-is-a-pain-this-new-charleston-company-is-using-ai-to-fix-it/ Checked: 2026-10-15 ## Integer Technologies URL: https://charlestonaiplaybook.com/use-cases/integer-tech Location: Charleston Industry: Tech & Manufacturing Tool: Custom AI products What it does: AI for unmanned surface vessels, energy management and advanced manufacturing Result: $63M economic impact in 2024 (company figure) Prompt: List 5 repetitive inspection or quality-check tasks in my shop that AI vision or sensors could handle, ranked by time saved: [describe operation] Source: https://www.charlestonbusinessmagazine.com/stories/the-artificial-intelligence-revolution,2634 Checked: 2026-10-15 ## Charleston County (with Palmetto Goodwill) URL: https://charlestonaiplaybook.com/use-cases/charleston-county-goodbiz Location: Charleston County Industry: Local Government Tool: GoodBiz.AI What it does: The county is connecting small businesses with an AI platform meant to take daily workload off small teams Result: Palmetto Goodwill and partners are covering the cost for up to 250 local businesses for two years Prompt: List the 10 tasks that take the most hours in my week as a small business owner, and for each one say whether AI could draft it, do it, or shouldn't touch it: [describe your week] Source: https://www.live5news.com/2026/09/14/charleston-county-rolls-out-ai-tool-small-businesses/ Checked: 2026-10-15 ## Charleston County School District URL: https://charlestonaiplaybook.com/use-cases/ccsd-magicschool Location: Charleston County Industry: Education Tool: MagicSchool.ai (teacher-only pilot) What it does: A one-year pilot lets teachers use MagicSchool to build lessons and assessments, under a board-approved AI policy Result: Policy adopted January 2026; AI can't be the sole basis for high-stakes decisions Prompt: Draft a one-page AI use policy for my small team: what tools are allowed, what data never goes in, and which decisions always need a person. Source: https://www.postandcourier.com/education-lab/charleston-county-schools-ai-classrooms/article_4e83cd49-5fac-4577-9f52-951dd6e47cea.html Checked: 2026-10-15 ## Renoverse AI URL: https://charlestonaiplaybook.com/use-cases/renoverse-ai Location: Mount Pleasant Industry: Home & Business Services Tool: RenoverseAI app (voice-to-notes assistant) What it does: Builders and designers dictate notes; the assistant logs them, turns photos of handwritten memos into notes, and drafts follow-up emails Result: Founder says the goal is cutting the 14 hours a week small builders lose to admin; received a $25,000 SCRA startup grant Prompt: Here are my voice notes from today's job site. Turn them into a clean log by client, a to-do list, and a short follow-up email for each client: [paste notes] Source: https://www.postandcourier.com/moultrie-news/news/new-app-streamlining-comm-in-constr-design-space/article_6304178f-7754-4798-8582-9164a8933f2f.html Checked: 2026-10-15 ## LimRic Plumbing, Heating & Air URL: https://charlestonaiplaybook.com/use-cases/limric-hatch Location: Charleston Industry: Home & Business Services Tool: Hatch (automated follow-up connected to ServiceTitan) What it does: Estimate follow-up and after-job check-ins run automatically by text, email and voicemail until the customer replies Result: Vendor-reported: 30% more deals closed in 50% less follow-up time Prompt: Write a 4-message follow-up sequence (text, email, text, voicemail script) for a customer who got an HVAC estimate but hasn't replied. Friendly, short, no pressure. Source: https://www.usehatchapp.com/case-studies/limric Checked: 2026-10-15 ## Case Status URL: https://charlestonaiplaybook.com/use-cases/case-status-casey Location: Daniel Island / North Charleston Industry: Legal Tool: Casey AI (built into the Case Status client app) What it does: Drafts suggested replies to client messages for law firm staff to review, and translates messages Result: The announcement says a staff member reviews each reply before it is sent Prompt: Rewrite this case update for a client in plain English, under 100 words, warm but clear about next steps and dates: [paste update] Source: https://www.prnewswire.com/news-releases/case-status-introduces-powerful-new-casey-ai-302106136.html Checked: 2026-10-16 ## The Kaufman Group (Better Homes and Gardens Real Estate) URL: https://charlestonaiplaybook.com/use-cases/kaufman-group Location: Summerville Industry: Real Estate Tool: In-house AI tools What it does: The team is building its own AI tools to take admin, listing setup and workflow busywork off agents Result: Team says the goal is eliminating 80–90% of repetitive tasks Prompt: List every admin step from signed listing agreement to live listing, and mark which ones AI could draft or automate: [describe your process] Source: https://bhgpalmetto.com/2026/01/14/kuffman-group Checked: 2026-10-15 ## Jeff Cook Real Estate LPT Realty URL: https://charlestonaiplaybook.com/use-cases/jeff-cook-ylopo Location: Charleston Industry: Real Estate Tool: YLOPO AI lead nurturing What it does: AI handles first outreach and nurturing of new leads; a 24-agent AI team takes over once a lead shows real intent Result: Team reports 291 deals closed through paid-search channels in the last year Prompt: Write a 3-text nurture sequence for a buyer lead who asked about homes in Summerville but hasn't answered. Helpful, local, no hard sell. Source: https://www.jeffcookrealestate.com/blog/real-estate-team-of-the-future/ Checked: 2026-10-15 ## The Post and Courier (with Wehaa) URL: https://charlestonaiplaybook.com/use-cases/post-courier-wehaa Location: Charleston Industry: Marketing & Media Tool: Wehaa AI-assisted ad production What it does: Automatically composes, labels and groups hundreds of real estate listing ads for print, and maps listings online Result: Ads that took hours of manual design are produced automatically (vendor-reported) Prompt: Turn these 5 listings into short ad blurbs (under 25 words each) with the neighborhood, price and one standout feature: [paste listings] Source: https://www.newspapers.org/stories/wehaa,4166131 Checked: 2026-10-15 ## Blackbaud URL: https://charlestonaiplaybook.com/use-cases/blackbaud-ai Location: Daniel Island Industry: Tech & Manufacturing Tool: AI built into its nonprofit software What it does: Rolled out 70+ AI features for nonprofits, including AI-written reports and agents for fundraising work Result: 70+ embedded AI capabilities announced (company-reported) Prompt: Draft a thank-you note to a donor who gave for the first time, mentioning what their gift pays for: [details] Source: https://www.blackbaud.com/newsroom/article/blackbaud-unveils-seismic-shifts-in-ai-innovation-rolling-out-70-embedded-sector-specific-capabilities-and-unlocking-new-possibility-for-social-impact Checked: 2026-10-15 ## Benefitfocus URL: https://charlestonaiplaybook.com/use-cases/benefitfocus-saige Location: Daniel Island Industry: Tech & Manufacturing Tool: BenefitSAIGE What it does: AI that gives employees personalized benefits recommendations and powers a 24/7 benefits chatbot Result: Company-reported launch Prompt: Explain our employee benefits in plain English as a one-page FAQ for new hires: [paste benefits summary] Source: https://www.prnewswire.com/news-releases/benefitfocus-advances-platform-leadership-with-artificial-intelligence-productivity-enhancements-and-new-category-of-products-300818579.html Checked: 2026-10-15 ## Atapic URL: https://charlestonaiplaybook.com/use-cases/atapic Location: North Charleston Industry: Tech & Manufacturing Tool: AI lead-generation platform What it does: Finds likely prospects for coaches, consultants and service businesses from public signals and builds contact lists with context Result: Received a $25,000 SCRA startup grant Prompt: Describe my ideal customer in 5 bullet points, then list 10 places online where people like that show up and what they talk about: [describe business] Source: https://scra.org/scra-announces-new-grant-funding-and-member-companies-mar26/ Checked: 2026-10-15 ## Zom AI (College of Charleston student founder) URL: https://charlestonaiplaybook.com/use-cases/zom-ai Location: Charleston Industry: Tech & Manufacturing Tool: AI platform built on Anthropic's Claude What it does: Pulls a financial adviser's client data into one secure view to speed up advice and prep Result: Founder has raised $500,000; several firms are beta-testing (per CofC) Prompt: Summarize this client's accounts into a one-page prep sheet for our next meeting: goals, changes since last time, and 3 questions to ask: [paste notes] Source: https://today.charleston.edu/2026/07/23/dom-carfagno-startup-zom-ai/ Checked: 2026-10-15 ## Roper St. Francis Healthcare (Palmetto Market at Bon Secours St. Francis Hospital) URL: https://charlestonaiplaybook.com/use-cases/roper-palmetto-market Location: Charleston Industry: Healthcare Tool: Amazon Just Walk Out What it does: Palmetto Market, the cafe inside Bon Secours St. Francis Hospital, is described as an AI-powered store using Amazon Just Walk Out so people can take food, beverages, and everyday essentials with no line and no checkout counter Result: Partner announcement: called the first full-service coffee shop with barista service in a U.S. healthcare facility to use this technology, with no checkout line Prompt: List every step a visitor takes to buy a coffee and a snack in our cafe, and mark which steps a person still has to do: [describe the cafe] Source: https://www.morrisonhealthcare.com/news-and-press/roper-st-francis-healthcare-launches-nations-first-full-service-coffee-shop-in-a-healthcare-facility-powered-by-amazons-just-walk-out-technology/ Checked: 2026-10-16 ## College of Charleston URL: https://charlestonaiplaybook.com/use-cases/cofc-ai-tools Location: Charleston Industry: Education Tool: Microsoft Copilot, Google Gemini, library Research Assistant, and Zoom AI Companion What it does: The library lists official AI tools for students, faculty and staff: Copilot chat, premium Gemini, a Research Assistant for plain-language database questions, and Zoom AI Companion for meeting summaries Result: The library says these tools have enterprise data protection, so data is not shared for training, and that access does not mean every course allows them Prompt: Summarize this meeting into decisions, owners, and dates. Leave out names and anything private: [paste notes] Source: https://libguides.charleston.edu/artificialintelligence/universityaitools Checked: 2026-10-16 ## LouLou AI URL: https://charlestonaiplaybook.com/use-cases/loulou-ai Location: Charleston Industry: Restaurants & Hospitality Tool: 24/7 guest voice and messaging assistant What it does: A hospitality assistant for hotels, resorts, restaurants, spas and private clubs. It trains on each brand's voice, connects to reservation systems, and handles inquiries, bookings and routine guest messages Result: Received a $25,000 SCRA startup grant Prompt: Write a short script for a hotel or restaurant assistant covering hours, reservations, parking, and bookings. Include when to hand the guest to a person: [details] Source: https://scra.org/scra-announces-new-grant-funding-and-member-companies/ Checked: 2026-10-16 ## Thrive Data URL: https://charlestonaiplaybook.com/use-cases/thrive-data Location: Charleston Industry: Legal Tool: AI legal tech platform What it does: Turns complex medical and legal documents into organized case intelligence so personal injury attorneys and expert witnesses can analyze records and generate summaries Result: Received a $25,000 SCRA startup grant Prompt: Turn these case notes into a timeline, a list of records still missing, and three questions for the next meeting. Use only what is in the notes: [paste] Source: https://scra.org/scra-announces-new-grant-funding-and-member-companies-jan26/ Checked: 2026-10-16 ## Upcoming events ## AI & Data in the Holy City (4-part workshop series) When: 2026-10-02 through 2026-11-20, 9:00 AM Host: Charleston Digital Where: 91 Hanover St, Charleston Cost: See registration Link: https://www.charlestondigital.com/events/ai-and-data-in-the-holy-city-workshop-series Checked: 2026-10-16 ## Introduction to AI When: 2026-10-20, 9:00-10:30 AM Host: Charleston Learning Center Where: Charleston Learning Center, 4 Conroy St, Charleston Cost: See registration Link: https://www.charlestondigital.com/events/introduction-to-ai Checked: 2026-10-16 ## AI in the Liberal Arts When: 2026-10-20, 3:00-4:00 PM Host: College of Charleston Center for Excellence in Teaching and Learning Where: Addlestone Library, Room 227, 205 Calhoun St, Charleston Cost: Free Link: https://calendar.charleston.edu/event/intentional-ai-courageous-conversations-series-ai-in-the-liberal-arts Checked: 2026-10-16 ## Founders Roundtable feat. Kim Walpole (FiveLoaves.ai) When: 2026-10-21, 5:30-7:30 PM Host: Chucktown Startups + Carolina Venture Studio Where: The Work Society Charleston, 1064 Gardner Rd, Suite 207, Charleston Cost: See registration Link: https://chucktownstartups.com/event-6857219 Checked: 2026-10-16 ## Agentic Cloud Day 2026 (AWS Community Day) When: 2026-10-23, 9:30 AM-5:45 PM Host: GDNA + College of Charleston Where: HarborWalk Center, 360 Concord St, Charleston Cost: Free Link: https://acd.gdna.ai/ Checked: 2026-10-16 ## HarborHack 2026: Agent in the Loop When: 2026-10-23 through 2026-10-25, Fri 5:30 PM through Sun 6:30 PM Host: CharlestonHacks Where: Harbor Walk East, 360 Concord St, Charleston Cost: See registration Link: https://chucktownstartups.com/event-6865326 Checked: 2026-10-16 ## Claude for Professionals When: 2026-10-28, 9:00-10:30 AM Host: Charleston Learning Center Where: Charleston Learning Center, 4 Conroy St, Charleston Cost: See registration Link: https://www.charlestondigital.com/events/Claude%20for%20Professionals Checked: 2026-10-16 ## AI for Beginners When: 2026-11-04, 9:00-10:30 AM Host: Harbor Entrepreneur Center Where: Harbor Entrepreneur Center, 11 Ewall St, Mt Pleasant Cost: See site Link: https://harborec.org/event/ai-agents-for-entrepreneurs-ai-for-beginners-2/ Checked: 2026-10-16 ## Strands Agents Hands-On: Build Your First Agent When: 2026-11-04, 5:00-7:30 PM Host: Charleston AWS User Group + College of Charleston Where: Harborwalk East 204, 360 Concord St, Charleston Cost: See Meetup Link: https://www.meetup.com/chs-amazon-web-services/events/316982507/ Checked: 2026-10-16 ## AI Era 2.0 (law firms) When: 2026-11-05 through 2026-11-06, Thu 8:30 AM-6:00 PM; Fri 8:30 AM-5:00 PM Host: Best Era + Case Status Where: Case Status HQ, 65 Fairchild St, Daniel Island Cost: See site Link: https://bestera.com/aiera2.o/ Checked: 2026-10-16 ## AI CAN Do It. SHOULD It? When: 2026-11-06, 11:00 AM-3:30 PM Host: Kentro Studio / Chucktown Startups Where: The Aku Venue Event Center, 02 Corner Square Plaza, Moncks Corner Cost: Free (lunch included, limited seating) Link: https://chucktownstartups.com/event-6874206 Checked: 2026-10-16 ## AI Advantage (monthly, 2nd Tuesday) When: 2026-11-10, 6:00-7:00 PM Host: Pulse Change Management Where: 405 Jessen Ln, Suite E, Charleston Cost: $75 Link: https://ai-chs.com/events/ai-advantage/ Checked: 2026-10-16 ## PWB Q4 Signature Event: AI in building When: 2026-11-12, 5:30-7:30 PM Host: HBA of the Lowcountry Where: Designafi, 100 Coastal Dr, Daniel Island Cost: See site Link: https://www.lowcountryhba.com/events/pwb-q4-signature-event Checked: 2026-10-16 ## Founders Roundtable feat. JT White (AI-assisted video studio) When: 2026-11-18, 5:30-7:30 PM Host: Chucktown Startups + Carolina Venture Studio Where: Tidewater, 2201 Mechanic St, Charleston Cost: See registration Link: https://chucktownstartups.com/event-6857224 Checked: 2026-10-16 ## Building AI Agents for Entrepreneurs (1-day series) When: 2026-11-19, 9:00 AM-2:30 PM Host: Harbor Entrepreneur Center Where: 11 Ewall St, Mt Pleasant Cost: See site Link: https://harborec.org/event/ai-agents-for-entrepreneurs-building-ai-agents-for-entrepreneurs/ Checked: 2026-10-16 ## SC Decoded + Tech Talk 2026 (AI is one listed topic) When: 2026-12-03, 9:00 AM-6:00 PM Host: SC Council on Competitiveness Where: 11 Ewall St, Mount Pleasant Cost: See Eventbrite Link: https://www.eventbrite.com/e/sc-decoded-tech-talk-2026-tickets-1996100083082 Checked: 2026-10-16 ## News ## ChatGPT’s GPT-6 can answer with a calculator, a form, or a chart URL: https://charlestonaiplaybook.com/news/chatgpt-gpt-6-answers-with-a-calculator-or-a-chart Published: 2026-10-16 News date: 2026-10-07 Author: Collin Lemmon OpenAI’s October 7, 2026 GPT-6 update lets ChatGPT answer with buttons, forms, and charts. Here is how a small business can try it. ### In plain English On October 7, 2026, OpenAI said it was bringing a new GPT-6 model to ChatGPT for the more than 1.2 billion people it says use ChatGPT each week. OpenAI said it had introduced the first GPT-6 models for paid customers the month before. That weekly figure is OpenAI’s. The part that changes everyday work is what OpenAI calls Intelligent UI. ChatGPT can answer with text plus graphics, tappable buttons, forms, charts, and other interactive pieces, inside the chat. OpenAI’s examples include a calculator for how savings could grow, a bill splitter for dinner with friends, and a game you can play in the chat. The same post shows a dinner plan whose shopping quantities change when the guest count changes. OpenAI also says that when a simple text answer is the most useful response, ChatGPT can still give you that. Availability, from that same post: GPT-6 with Intelligent UI was starting to roll out on October 7 to Plus, Pro, Business, and Enterprise, in the Chat tab. OpenAI said that starting October 8, the rollout would expand to Free and Go. Enterprise availability depends on workplace admin settings. Plus, Pro, Business, and Enterprise use a model OpenAI calls GPT-6 Sol. Free and Go use GPT-6 Luna. OpenAI says both are tuned for everyday conversation. This update is the Chat experience. OpenAI says the models powering Work and Codex are not changing as part of this release. OpenAI also says that for questions that need web search, GPT-6 Instant starts answering 44% sooner, on average, than GPT-5.6 Instant. That is OpenAI’s comparison, not an independent test. In an internal evaluation of high-value, everyday agentic tasks, OpenAI says GPT-6 Extra High can begin answering in the same amount of time as GPT-5.6 Medium while achieving a better overall score than GPT-5.6 Extra High. Treat both figures as OpenAI’s own measurements. ### What it means for your business If you already use ChatGPT for a quote, a schedule, or “what should I charge,” the useful change is an answer you can click, not only a paragraph you retype into a spreadsheet. You still check the numbers. A calculator inside the chat is still the model’s output. OpenAI does not say those interactive answers are audited. A free account may see the update later than a paid one, because OpenAI said Free and Go would start on October 8. Enterprise availability depends on workplace admin settings. If your team uses ChatGPT Work or Codex, this announcement does not change those models. ### How to use it 1. Open ChatGPT on the web or in the app and stay in the Chat tab. OpenAI says this update is the Chat experience, not Work or Codex. 2. Ask for a tool, not an essay. For example: “Make a calculator for a catering quote. Inputs: guest count, price per person, sales tax, and tip. Show the total.” 3. Change one input and see whether the total changes. Then check the math yourself, or in a spreadsheet, before you send a price to a customer. 4. If you do not see buttons or a form, try again later. OpenAI’s October 7 post said Plus, Pro, Business, and Enterprise were starting that day, and that Free and Go would start on October 8. A rollout can still be incomplete on a given account. 5. If you manage a company workspace, check the admin settings. OpenAI says Enterprise availability depends on those settings. 6. Do not paste card numbers, medical details, or a full customer list into the chat. Use figures you would already put on a menu or a public price list for the first test. ### Sources - OpenAI, “GPT-6 and Intelligent UI for everyone,” October 7, 2026: https://openai.com/index/gpt-6-for-everyone/ ## Two-thirds of U.S. small businesses say they use AI URL: https://charlestonaiplaybook.com/news/two-thirds-of-small-businesses-say-they-use-ai Published: 2026-10-16 News date: 2026-10-02 Author: Collin Lemmon The U.S. Chamber’s October 2, 2026 report says 66% of small businesses use AI, up from 58% in 2025. Here is what the survey counted. ### In plain English On October 2, 2026, the U.S. Chamber of Commerce Technology Engagement Center published the fifth edition of Empowering Small Business: The Impact of Technology on U.S. Small Business. Teneo Research ran the survey. It covered 3,732 U.S. businesses with fewer than 250 employees. It was fielded online from July 23 to August 6, 2026. The report says 66% of small businesses now use AI. That is up 8 points from 58% in 2025, and nearly three times the 23% share in 2023. In the same section, the report lists 41% using a generative AI chatbot, 27% predictive AI tools, 26% AI coding tools, 24% an agentic AI tool, and 22% image-creation tools. The report lists those shares separately. It does not say they add up to 66%. The report says primary uses center on understanding and engaging with customers. It also says one in four small businesses are now writing their own code using AI. Small businesses using AI are at least 7 points more likely than businesses not using AI to report sales growth, profit growth, and workforce growth. That is what respondents said. It is not proof that AI caused the growth. On jobs, the report’s key findings say 47% say AI is creating jobs today, while 6% say it is enabling headcount reductions. The same day, the Chamber’s Detroit release used a narrower line: four times as many small businesses report that AI is right now creating permanent jobs (25%) as report that it is allowing them to reduce headcount (6%). That release also says small businesses that use AI are 10% more likely to have added headcount in the past year than peers that are not using AI. The 47% line and the 25% line are both from the Chamber on October 2. They are not the same sentence. Among businesses using AI, the report says 95% are working to upskill employees, including 47% providing on-the-job training. It says 78% of users say limiting access to AI would slow growth, and 75% say it would hurt their bottom line. Asked what they expect to use in the future, the report lists agentic AI tools that automate work at 34%. That is a plan. Current use of an agentic tool is the 24% figure above. This is a national survey. It is not a count of Charleston businesses. The Playbook’s note on the September 14, 2026 South Carolina labor post is a different survey, with a different question and a different time window. ### What it means for your business If you are not using AI, the report’s own number puts you with the businesses outside that 66%. The most common tool in that breakdown is a generative chatbot, listed at 41%. An agentic tool is listed at 24%. The job figures are answers owners gave a survey. They are not a payroll audit. Read “47% say AI is creating jobs today” and “25% report permanent jobs” as two Chamber statements from the same day. “At least 7 points more likely” to report growth is not the same thing as “AI added 7 points of sales.” Owners who try new tools may already be the ones whose sales are up. ### How to use it 1. Treat 66% as a peer benchmark from this survey, not a quota. The businesses counted have fewer than 250 employees, and the questions were asked between July 23 and August 6, 2026. 2. If you do not use a chatbot yet, start there. In the report’s breakdown, a generative chatbot is listed ahead of coding tools and agent tools. 3. Pick one customer-facing task. The report says primary uses center on understanding and engaging with customers. Draft one promotion or one service reply with a chatbot you already have, using details you would put on your website. Do not paste a customer list. 4. If you already use a chatbot, do not buy an agent this week because 24% of businesses reported one. Write down one repeating task and the person who checks the result before a customer sees it. 5. Show one employee the task you tried. The report says 47% of AI-using businesses provide on-the-job training, inside the 95% that say they are upskilling staff. ### Sources - U.S. Chamber of Commerce, 2026 Empowering Small Business report, published October 2, 2026: https://www.uschamber.com/technology/2026-empowering-small-business-report - U.S. Chamber of Commerce, Empowering Small Business report (PDF): https://www.uschamber.com/assets/documents/apex/Empowering-Small-Business-The-Impact-of-Technology-on-U.S.-Small-Business-Small-Business-Report-2026.pdf - U.S. Chamber of Commerce, Detroit release, October 2, 2026: https://www.uschamber.com/economy/the-chambers-free-enterprise-opportunity-tour-rolls-into-detroit-with-groundbreaking-new-data-on-how-ai-is-creating-small-business-jobs ## Google’s Gemini agent is in early access for small businesses URL: https://charlestonaiplaybook.com/news/google-gemini-agent-early-access-for-small-business Published: 2026-10-16 News date: 2026-10-08 Author: Collin Lemmon Google Cloud’s October 8, 2026 Gemini agent is in early access for small businesses. Here is what it does, and what to do before you have it. ### In plain English On October 8, 2026, Google Cloud announced the Gemini agent, which it calls a single, universal agent for work. Sharon Prosser, VP of SMB and Scaled at Google Cloud, wrote the small-business version of the announcement that day. Thomas Kurian, CEO of Google Cloud, described the same product in a keynote post the same day. Google says you delegate an outcome and come back to finished work. The agent can answer questions, handle knowledge work, create images and media, and write and run code, from one prompt box. Prosser’s post says it can take a role such as project manager, bookkeeper, inventory manager, or marketing consultant. Prosser says it connects to tools small businesses already use, naming Asana, Box, Clay, Docusign, Dropbox, GitHub, LegalZoom, Notion, Salesforce, Shopify, Slack, and Wix. She says it uses context from those tools, your business data, and work history. Kurian’s post says it works inside Gmail, Drive, Docs, Slides, Sheets, Chat, and Calendar, and can be reached from the web, from iOS and Android, and from Mac or Windows desktops, plus Microsoft 365 and Slack. Prosser says that because it runs in the cloud, it keeps working when you step away from your devices. Kurian describes coworker agents with their own Workspace account, including an email address, calendar, and Drive. He says a coworker agent acts under its own identity and sees only what you share with it. On cost, Prosser says Google put cost controls on the agent: choosing a model for the job, routing each workload to the model that delivers maximum performance at the lowest cost, and real-time project-level spend caps in the Cloud Billing Console. Prosser says the agent can run on Google’s Gemini models and on Claude models. Kurian’s post says those Claude models are from Anthropic. The access line is the one that decides whether you can use it this week. Prosser writes: “Gemini is in early access with SMB customers today and will be available to all customers soon.” Google says usage of Google Cloud’s AI tools by small and midsize businesses increased more than fivefold year over year. That is Google’s figure about Cloud AI use already underway. It is not a result from this new agent. The customer stories in Prosser’s post are businesses already using Gemini Enterprise. One of them is KLog.co, a Chilean logistics company. Google says Gemini Enterprise cut that company’s manual data-entry errors by more than 90% and increased document-processing capacity tenfold. Those numbers are Google’s account of the existing product, not a measurement of the October 8 agent. Google says Google Skills offers more than 3,000 courses, labs, and credentials, and that there is a free way to start. Courses on the new agent “will be available soon.” Until then, one course the post names is Google Workspace with Gemini. ### What it means for your business Do not assume the new agent is already switched on in your Gmail. Prosser says it is in early access with small and midsize business customers, and that it will be available to all customers soon. If you do get access, the offer is to hand off a finished outcome, such as a weekly sales note or a draft reply, and to connect tools such as Shopify or Slack. Connecting a store or a customer file is a bigger step than drafting one email. Spend caps are part of the announcement. Prosser says they live in the Cloud Billing Console. A cap there is one control Google names for what a project can spend. A coworker agent has its own email address. Kurian says it sees only what you share. It is still a mailbox. Someone on your team should know it exists before it is added to a customer thread. ### How to use it 1. Do not wait on the new agent for work you can do this week. If you use Gmail, Docs, or Drive, start with a course Google names, Google Workspace with Gemini, and try one email or one summary inside a doc. Google says courses on the new agent will be available soon. 2. Before you ask for access, write the outcome you would delegate in one sentence. Use a role Google named, such as bookkeeper, inventory, or marketing. For example: “Every Monday, draft a one-page note of last week’s orders and the five customers who have not reordered.” 3. When access shows up, set a project spend cap in the Cloud Billing Console before you connect Shopify, Salesforce, or a customer folder. Prosser lists real-time project-level spend caps in that console among the cost controls. 4. Connect one tool, not the whole list. Start with a folder or a report you already share with staff. Read what the agent produced before anyone sends it. 5. If you create a coworker agent, give it a job title your team will recognize. Do not add it to a customer email thread until a person has read a week of its drafts. Google says the agent has its own email address and sees only what you share. ### Sources - Sharon Prosser, Google Cloud, “How to grow your small business using Google Gemini,” October 8, 2026: https://cloud.google.com/blog/topics/startups/how-to-grow-your-small-business-using-google-gemini/ - Thomas Kurian, Google Cloud, “Gemini at Work 2026: Introducing Gemini agent,” October 8, 2026: https://cloud.google.com/blog/products/ai-machine-learning/welcome-to-gemini-at-work-2026 ## Notes ## How South Carolina businesses are using AI (September 2026 state post) URL: https://charlestonaiplaybook.com/blog/how-south-carolina-businesses-are-using-ai-september-2026 Published: 2026-10-16 Author: Collin Lemmon The September 14, 2026 state labor post on AI use in South Carolina, and the Charleston examples next to those numbers. How many South Carolina businesses are actually using AI? The state published a number on September 14. On September 14, 2026, the S.C. Department of Employment and Workforce published “How Are Businesses in South Carolina Using AI?” Lainey Stalnaker wrote it. The post uses the Census Bureau’s Business Trends and Outlook Survey, conducted between November 2025 and February 2026. The page is https://dew.sc.gov/labor-market-information-blog/2026-09/how-are-businesses-south-carolina-using-ai ### Who is using it In South Carolina, 17.2% of survey respondents said they had used AI in the last two weeks. The same post puts the U.S. figure at 17.9%. A total of 73.4% of South Carolina businesses said they had not used AI. 9.4% answered “Do not know.” The post says the survey reflects AI use the employer has authorized. It does not show a worker who skips a tool the firm told them to use, or one who opens a tool the employer never approved. Nationally, the post says the sectors most likely to have used AI in the last two weeks were information (37.6%), professional, scientific, and technical services (34.2%), educational services (30.7%), finance and insurance (30.4%), and real estate and rental and leasing (23.5%). In that same section, the post names the sectors least likely to use AI as agriculture, forestry, fishing, and hunting (5.1%), transportation and warehousing (7.6%), and mining (7.7%). ### What they use it for Sales and marketing were the most common functions. About 13.6% of all South Carolina businesses used some form of AI for sales and marketing. 12.5% used it for strategy and business development. 9.9% used it for public relations and communications. 19.7% of businesses in South Carolina used generative AI, such as ChatGPT, Gemini, Copilot, or Claude. Among those businesses, 86.5% used it to write and edit documents, emails, and other communications. About 47.9% used it to search for information or technical help. 42.5% used it to analyze, translate, or summarize documents. ### Jobs Among businesses that reported using AI, 96.3% said AI had no effect on total employment. 14.8% of AI-using businesses said that, in the last six months, AI had performed operations previously done by existing software. In comparison, 8.3% said it had performed a task done by an employee. Within that group, 85.3% said only a small number of tasks previously done by employees were instead performed by AI. On later adoption, the post says slightly more businesses reported future plans to use AI than current use: 23.2% versus 17.2%. Most still had no plans. Of the businesses surveyed, 57.1% said they did not plan to use AI for any business functions in the next six months. Asked why, more than half said AI was not applicable to their business. 24.4% of respondents pointed to a lack of knowledge on the capabilities of AI. 21.0% of respondents had concerns about privacy. ### What that looks like in Charleston Those figures are statewide. The directory is the local record. Each example below is already listed there, with its public source. Katsubō Chicken & Ramen in Park Circle answers takeout, reservation, hours, and hiring calls with an AI phone attendant. The owners now sell that tool to other restaurants as Noodl. SoundHound reports that MUSC Health handles 2.2 million interactions a year by voice and chat. That number is the vendor’s, not an independent count. The Town of Mount Pleasant uses Sawyer, built by the Charleston company Citibot, for resident questions on the web, by text, and by phone. The directory lists 70+ languages on web and text. Dorchester County Water & Sewer uses Mani, also from Citibot, for water and sewer customers. The directory lists 75 languages for that assistant. Charleston Hospitality Group uses Claude for marketing, guest communications, operations, training, and business intelligence. That is the use case in the directory. Writing and editing is the use the state post says generative AI gets most. Case Status, listed at Daniel Island / North Charleston, drafts suggested replies to client messages. The announcement says a staff member reviews each reply before it is sent. Two pricing examples are in the directory, and both results come from the vendor. The Dewberry Charleston entry cites an IDeaS success story: year-over-year gains in ADR, RevPAR, and occupancy. PriceLabs reports that one Dunes Properties property went from $18,000 to $20,000. The directory marks that result vendor-reported. ### The Tuesday email The source link for every example above is on its directory page. I send three local examples, one prompt, and the week’s events every Tuesday. The signup is under this note. It is free. Collin ## How a Charleston law office can start with AI this week URL: https://charlestonaiplaybook.com/blog/how-a-charleston-law-office-can-start-with-ai-this-week Published: 2026-10-16 Author: Collin Lemmon Two local examples, one rule about what you paste, and a task you can finish before lunch. How many client updates did your office rewrite from scratch last week? That is the first place AI helps a small Charleston law office. Not in the courtroom. In the messages you already send, and in the records you already read. Two local companies show what that looks like. You can try the same idea this afternoon, before you pay for either product. ### Two local examples Case Status, in a release datelined North Charleston, built Casey AI into its app. Casey Response gives staff pre-drafted replies to client messages. Casey Translate translates messages. The release says a staff member reviews each reply before it is sent. Thrive Data, a Charleston startup, works the other stack of paper. On January 6, 2026, the South Carolina Research Authority gave it a $25,000 startup grant. The announcement describes an AI platform that turns complex medical and legal documents into organized case intelligence, so personal injury attorneys and expert witnesses can analyze records and generate summaries. Different jobs. Same order of work. A draft comes first. A person decides what is true, and what gets sent. ### Try it on one old letter Open one update you already sent. A status note, a request for documents, or a “here is what happens next” email. Delete the client’s name, the matter number, and any fact that would identify them. Paste what is left into ChatGPT, Claude, or Gemini. Ask for a plain-English version under 100 words that states the next step and the date. Read it next to the letter you actually sent. If the draft is clearer, you have the start of a template. If it adds a fact that was not in your note, throw that sentence out. You just saw the problem. The person who signs the letter still checks it. That is the rule Case Status publishes, and it is the right rule for a two-lawyer office too. ### What not to paste Do not put a live file into a general chatbot. Medical records, Social Security numbers, and strategy notes stay out. If the tool is not under an agreement with your firm, assume the prompt is not private. The College of Charleston library draws the same line for its own campus. Students, faculty, and staff can use official tools: the free version of Microsoft Copilot, premium Gemini, a library Research Assistant that searches with ordinary questions, and Zoom AI Companion for meeting summaries. The library says those tools have enterprise data protection, so the data is not shared for training. It also says access does not mean every class allows them. Your firm needs the written version of that answer before a client file goes into any tool. Ask the vendor, in writing, whether prompts are used to train a model, who can see them, and how you delete them. ### Five templates, one afternoon Write down the five messages your office sends most. A status update. A missing-document request. A hearing reminder. A records request. A note that says what happens next. For each one, list the facts a person has to fill in, and the sentences that never change. Ask the tool to turn that list into a short template with blanks. Save it where staff already work. Next time the message comes up, fill the blanks yourself. Read it. Then send it. You will know in a couple of days whether this saves time. If it does, look for software that sits next to the system you already use and keeps a person on the send button. That is the shape of the Case Status tool. If your work is a pile of medical records, the Thrive Data announcement is about summaries of documents you already have. ### If you want this in a room AI Era 2.0 runs November 5 and 6, 2026, at Case Status headquarters, 65 Fairchild Street on Daniel Island. Best Era and Case Status host it. Thursday runs from 8:30 a.m. to 6:00 p.m., and that includes a happy hour on site. Friday’s schedule in the breakout classrooms runs from 8:30 a.m. to 5:00 p.m. The link is on the events page. Start with one old letter and five templates. That is a real week of work, and it costs nothing but an hour. Collin ## The first job Charleston businesses give AI: answering the phone URL: https://charlestonaiplaybook.com/blog/charleston-businesses-letting-ai-answer-the-phone Published: 2026-10-15 Author: Collin Lemmon A ramen shop, a hospital and a town all started in the same place. Here’s why, and how to try it yourself. What’s the one thing every busy business misses? The phone call that comes in while everyone is with a customer. That’s where AI is showing up first around Charleston. Not in some big strategy deck. On the phone line. ### Three local examples Katsubō Chicken & Ramen in Park Circle answers calls with an AI attendant named Kat. It handles takeout, reservations, hours and even job questions. The owners liked it enough to start selling it to other restaurants as Noodl. MUSC Health runs an AI agent named Emily on its patient lines. SoundHound, the company behind it, reports 2.2 million interactions a year. Emily confirms appointments, answers billing questions and now handles pharmacy refills. Mount Pleasant uses Sawyer, built by Charleston company Citibot. Residents can report a pothole or check trash pickup by web, text or phone, in more than 70 languages. ### Why the phone comes first The questions are repetitive. Hours, directions, “do you take reservations.” Your staff answers them fifty times a week. It’s also easy to measure. You know how many calls you miss today. You’ll know how many you miss next month. ### Try it this week Before you buy anything, write down the 20 questions your phone gets most. Then paste them into ChatGPT or Claude and ask for short, accurate answers plus a list of calls that should always go to a person. That list is the script any AI phone tool will need. Doing it yourself costs nothing and shows you fast whether this is worth it for your business. ## How Charleston hotels and rentals use AI to set the price URL: https://charlestonaiplaybook.com/blog/charleston-rentals-and-hotels-ai-pricing Published: 2026-10-15 Author: Collin Lemmon Two local examples, one simple idea: let the data pick the nightly rate. Are you pricing your rental the same way you did three years ago? A lot of owners are, and some of them are leaving money on the table. Two Charleston examples show what changes when software sets the rate instead. ### The Dewberry The Dewberry Charleston is a 155-room independent hotel without a dedicated revenue manager. It uses IDeaS G3, a machine-learning system that handles pricing, availability and overbooking by room type. According to IDeaS, the hotel has seen year-over-year gains in average daily rate, revenue per room and occupancy since it installed the system. ### Dunes Properties Dunes Properties of Charleston manages vacation rentals. Its former director of vacation rentals told PriceLabs that one property went from $18,000 to $20,000 for the same stay after switching to dynamic pricing. That’s the vendor’s story, so treat it as a data point, not a promise. ### What to take from it You don’t need a hotel to use this. If you have even one short-term rental, pull up five comparable listings near you and compare rates week by week. Then ask an AI tool to point out where you’re underpriced and what amenities you’re missing. It takes 15 minutes and tells you whether a pricing tool is worth paying for. ## Where to learn AI in Charleston this fall URL: https://charlestonaiplaybook.com/blog/where-to-learn-ai-in-charleston-this-fall Published: 2026-10-16 Author: Collin Lemmon Workshops and meetups from downtown to Moncks Corner, including free ones. The events page has the full list. Want to learn this stuff in a room with other Charleston owners instead of from a YouTube video? You have options this fall. Here’s what’s on the calendar, from downtown to Moncks Corner. ### Free AI CAN Do It. SHOULD It?, from Kentro Studio and Chucktown Startups, is November 6 at The Aku Venue Event Center in Moncks Corner. You bring a real business problem and work through whether AI is the right fix. Lunch is included and seats are limited. ### Hands-on series Charleston Digital’s AI & Data in the Holy City runs through November 20 at 91 Hanover Street. It goes from the basics to building your own agents. The Harbor Entrepreneur Center in Mount Pleasant runs Building AI Agents for Entrepreneurs as a one-day session on November 19. ### Industry-specific Law firms can go to AI Era 2.0 on Daniel Island, November 5 and 6. Women in the building industry can go to the HBA of the Lowcountry’s session on AI on November 12. ### Monthly AI Advantage meets the second Tuesday of every month at the Charleston AI lab on Jessen Lane. Pulse Change Management runs it. The next session is November 10 and costs $75. ### Added this week The list above is not the whole calendar. Introduction to AI is October 20 at the Charleston Learning Center on Conroy Street, and Claude for Professionals is there on October 28. Both run 9:00 to 10:30 a.m. October 23 is a free Agentic Cloud Day at HarborWalk Center, 360 Concord Street, from 9:30 a.m. to 5:45 p.m. HarborHack, a weekend build where each team works with an AI agent, starts that evening at Harbor Walk East, at the same street address, and runs through October 25. On November 4 the Harbor Entrepreneur Center in Mount Pleasant holds AI for Beginners at 9:00 a.m., and the Charleston AWS User Group holds a hands-on agents workshop at 5:00 p.m. at Harborwalk East. Pick one and go. You’ll learn more in an afternoon with people who run businesses like yours than in a month of reading about it. The full list with links is on the events page. ## What Charleston’s towns learned putting AI on the front desk URL: https://charlestonaiplaybook.com/blog/charleston-towns-ai-chat-assistants Published: 2026-10-15 Author: Collin Lemmon Mount Pleasant and Dorchester County let AI answer residents. Here’s what that means for your business’s customer questions. What do a town hall and a small business have in common? The same ten questions, asked all day. Two local governments decided AI should take those questions first. ### Sawyer and Mani Mount Pleasant runs Sawyer, a virtual assistant built by Charleston company Citibot. Residents can report a pothole, check trash pickup or file a service request by web, text or phone. It works in more than 70 languages on web and text. Dorchester County Water & Sewer launched Mani, a chat assistant also built by Citibot. It answers water and sewer customers around the clock in 75 languages. Charleston County is going a step further. With Palmetto Goodwill, it’s offering small businesses an AI platform called GoodBiz.AI, with the cost covered for up to 250 local businesses for two years. ### What to take from it Neither town started with AI. They started with a list of questions residents already ask, and clear answers to them. The assistant just made those answers available at 10pm in Spanish. Your business can do the first part today, free. Open your FAQ page, your email inbox, or the notes your front desk keeps. Write the top 20 questions with the answer you’d give. Then mark the ones that should always go to a person. Refunds, complaints, anything about safety. Both town assistants route those to staff, and yours should too. ### Try this Paste your list into ChatGPT, Claude or Gemini and ask: “Turn this into short Q&A pairs for a chatbot, plus a list of questions that should always go to a staff member.” That document is the hard part of any chatbot. The software is the easy part. Both examples, with sources, are in the local government section of the directory. ## Seven AI products built in Charleston URL: https://charlestonaiplaybook.com/blog/charleston-made-ai-companies Published: 2026-10-15 Author: Collin Lemmon From Daniel Island to the College of Charleston, local companies are building AI that businesses everywhere use. Do you have to look to Silicon Valley for AI tools? Some of the ones getting used are built here. ### The established names Blackbaud, on Daniel Island, announced more than 70 AI features in its nonprofit software, including AI-written reports and agents for fundraising work. That’s the company’s own count. Benefitfocus, also on Daniel Island, launched BenefitSAIGE. It gives employees personalized benefits recommendations and runs a 24/7 benefits chatbot. Case Status, on Daniel Island, builds AI that drafts client updates and replies for law firms. Staff review every message before it goes out. Citibot, a Charleston company, built the AI assistants Mount Pleasant and Dorchester County use to answer residents. ### The newer ones Omnisight makes an edge AI traffic sensor on Daniel Island. It reads radar and video 20 times a second to manage intersections and parking. Atapic, in North Charleston, finds likely prospects for coaches, consultants and service businesses and builds contact lists. It received a $25,000 SCRA startup grant. Zom AI was started by a College of Charleston student. It pulls a financial adviser’s client data into one view, is built on Anthropic’s Claude, and has raised $500,000, according to the college. ### Why it matters to you Local builders are easier to reach than a help desk in another time zone. If one of these solves a problem you have, you can probably meet the people behind it at a local AI event. Know another Charleston-made AI product with a public source? Send it in through the submit page. ## How Charleston contractors use AI to stop losing jobs in follow-up URL: https://charlestonaiplaybook.com/blog/charleston-contractors-ai-follow-up Published: 2026-10-15 Author: Collin Lemmon A plumbing company, a builders’ app and a telecom firm show where AI saves service businesses the most time. How many estimates did you send last month that nobody followed up on? For most service businesses, that’s where work gets lost. Not on the job. In the inbox afterward. ### Three local examples LimRic Plumbing, Heating & Air connected Hatch to ServiceTitan. Estimate follow-ups and after-job check-ins go out by text, email and voicemail until the customer replies. Hatch reports LimRic closed 30% more deals with 50% less follow-up time. Those are the vendor’s numbers. Renoverse AI, a Mount Pleasant startup, lets builders and designers dictate job-site notes. The app logs them, reads photos of handwritten memos and drafts follow-up emails. The founder says small builders lose 14 hours a week to admin. Charleston Telecom Solutions in Summerville built Allsio to triage after-hours calls instead of paying an answering service. Emergencies go to the on-call person. Everything else waits for morning. ### Start with follow-up You don’t need new software to test this. Take one estimate that went quiet. Ask an AI tool to write four short messages: a text, an email, another text and a voicemail script. Friendly, no pressure. Send them yourself over two weeks and see what happens. If it works, then look for a tool that connects to the CRM you already use. The full list of home service examples, each with a source and a prompt you can copy, is on the home services page. ## FAQ ## What is the Charleston AI Playbook? A free directory of real, sourced examples of Charleston and Lowcountry businesses using AI. Each entry lists the tool, what it does, the result, a prompt you can copy, and a link to the original source. ## How do Charleston small businesses use AI? Most commonly to answer phones and messages (restaurants, service businesses, local government), to set prices (hotels and vacation rentals), and to handle paperwork and follow-up in the back office. ## Are these examples verified? Every entry names a real business and links to a public source such as the Post and Courier, SCBiz, or the business itself. Results published by a software vendor are marked as vendor-reported. ## Where can I learn AI in Charleston? The events page lists upcoming local workshops and meetups, including sessions at Charleston Digital, the Harbor Entrepreneur Center, Chucktown Startups and the Charleston AI lab. ## Can I add my business? Yes. Use the submit page. Every submission is read by the editor and checked against its source before it is published. ## Does it cost anything? No. The directory and the weekly email are free. Featured listings for local AI consultants will be clearly marked. ## Homepage answers ## How are Charleston businesses using AI? The directory on this page lists sourced Charleston and Lowcountry examples. Katsubō Chicken & Ramen in Park Circle answers takeout, reservation, hours, and hiring calls with an AI phone attendant. SoundHound reports that MUSC Health handles 2.2 million interactions a year by voice and chat. That figure is the vendor’s. The Town of Mount Pleasant uses Sawyer, from the Charleston company Citibot, and the directory lists 70+ languages on web and text. Statewide, the S.C. Department of Employment and Workforce reported on September 14, 2026 that 17.2% of South Carolina respondents to the Census Bureau’s Business Trends and Outlook Survey had used AI in the last two weeks. The post is https://dew.sc.gov/labor-market-information-blog/2026-09/how-are-businesses-south-carolina-using-ai. ## What share of South Carolina businesses used AI? In that September 14, 2026 post, 17.2% of South Carolina respondents said they had used AI in the last two weeks. The post puts the U.S. figure at 17.9%. 73.4% of South Carolina businesses said they had not used AI, and 9.4% answered "Do not know." The survey was conducted between November 2025 and February 2026. It counts AI use the employer has authorized. It does not show a worker who skips a tool the firm told them to use, or one who opens a tool the employer never approved. ## What are South Carolina businesses using AI to do? The same post says about 13.6% of all South Carolina businesses used some form of AI for sales and marketing, 12.5% for strategy and business development, and 9.9% for public relations and communications. 19.7% of South Carolina businesses used generative AI such as ChatGPT, Gemini, Copilot, or Claude. Among those businesses, 86.5% used it for writing and editing, about 47.9% to search for information or technical help, and 42.5% to analyze, translate, or summarize documents. ## Is AI replacing workers, according to the state post? The post says that among businesses that reported using AI, 96.3% said AI had no effect on total employment. 14.8% of AI-using businesses said that, in the last six months, AI had performed operations previously done by existing software. In comparison, 8.3% said it had performed a task done by an employee. Within that group, 85.3% said only a small number of tasks previously done by employees were instead performed by AI. ## Events page answers ## What AI events are in Charleston SC? This page is the calendar of AI events in Charleston, SC. It lists workshops, meetups, and conferences with the date, start time, place, cost, and a link to the organizer. 16 events are listed, from October 2, 2026 through December 3, 2026. ## When is AI in the Liberal Arts at the College of Charleston? AI in the Liberal Arts is October 20, 2026, start time 3:00-4:00 PM, at Addlestone Library, Room 227, 205 Calhoun St, Charleston. Host: College of Charleston Center for Excellence in Teaching and Learning. Cost on this page: Free. It is on the calendar on this page. ## Which events on this calendar are free? Marked Free on this page: AI in the Liberal Arts (October 20, 2026, Addlestone Library, Room 227, 205 Calhoun St, Charleston); Agentic Cloud Day 2026 (AWS Community Day) (October 23, 2026, HarborWalk Center, 360 Concord St, Charleston); AI CAN Do It. SHOULD It? (November 6, 2026, The Aku Venue Event Center, 02 Corner Square Plaza, Moncks Corner). Any other cost is copied from the organizer and shown with that event. ## How do I add an AI event in Charleston? Send it through the submit page with a public link. Nothing is listed until the editor has checked that page. ## Accounts on X Page: https://charlestonaiplaybook.com/ai-on-x ## Builders - Alex Finn (@AlexFinn): Shows how he runs real businesses with AI agents, step by step. https://x.com/AlexFinn - Guillermo Rauch (@rauchg): Vercel's CEO, posting on shipping AI apps and agents on the web fast. https://x.com/rauchg - Theo - t3.gg (@theo): Developer and YouTuber with blunt reviews of AI coding tools and models. https://x.com/theo - John Carmack (@ID_AA_Carmack): Legendary engineer now working on AGI at Keen Technologies. https://x.com/ID_AA_Carmack - Eric Provencher (@pvncher): Works on Codex developer experience at OpenAI. Built Repo Prompt. https://x.com/pvncher - Lauren (@poteto): Engineer on Grok Bot. Previously on Cursor and the React compiler team. https://x.com/poteto - Machina (@EXM7777): Practical posts on running agencies with AI. https://x.com/EXM7777 - signull (@signulll): Sharp product takes, including hands-on comparisons of AI models. https://x.com/signulll - Philo Groves (@PhiloGroves): Software architect and data engineer posting about AI and security. https://x.com/PhiloGroves ## Labs and tools - ClaudeDevs (@ClaudeDevs): Official updates for developers building with Claude. https://x.com/ClaudeDevs - Grok Bot (@bot): AI teammates you can hand real work to. Product news and use cases. https://x.com/bot - eve (@eve): Vercel's agent framework. Updates for people building AI agents. https://x.com/eve - Tibo (@thsottiaux): Works on Codex and ChatGPT at OpenAI. Good for product updates as they ship. https://x.com/thsottiaux - Alexandr Wang (@alexandr_wang): Founder of Scale AI, now chief AI officer at Meta. https://x.com/alexandr_wang - Jensen Huang (@JensenHuang): NVIDIA's founder and CEO. The chips behind most of AI. https://x.com/JensenHuang ## Research and benchmarks - Artificial Analysis (@ArtificialAnlys): Independent benchmarks of AI models on speed, cost and quality. https://x.com/ArtificialAnlys - Artificial Intelligence Papers (@SciFi): A feed of new AI research papers from arXiv. https://x.com/SciFi - MTS (@MTSlive): Clips and interviews tracking frontier AI and AI safety research. https://x.com/MTSlive - Dean W. Ball (@deanwball): Clear thinking on AI policy and where the technology is heading. https://x.com/deanwball ## News and podcasts - Sarah Guo (@saranormous): AI investor at Conviction and host of the No Priors podcast. https://x.com/saranormous - Jason Calacanis (@Jason): Investor and host of This Week in AI and All-In. https://x.com/Jason - TBPN (@tbpn): Daily live tech show with frequent AI founder interviews. https://x.com/tbpn - Peter H. Diamandis (@PeterDiamandis): XPRIZE founder writing about AI and exponential tech. https://x.com/PeterDiamandis